Branch Manager

TCTFCU is interviewing for Branch Manager for our Milton (Ballston Spa) Branch.

The Branch Manager is responsible for leading all branch operations, ensuring exceptional member experience, and achieving established goals for growth, service, and compliance. This position oversees daily branch activities, including member service, lending, staff supervision, and operational integrity. The Branch Manager sets the tone for the branch’s culture, modeling professionalism, accountability, and a strong commitment to TCT’s mission and core values and philosophy of “Member First”.

Major responsibilities include:

Leadership / Teamwork:
• Lead, coach, and motivate branch employees to deliver exceptional service and meet individual and team performance goals.
• Foster a collaborative, positive, and member-focused work environment where all team members are encouraged to develop to their highest potential through training and coaching.
• Conduct regular staff meetings, training sessions, and performance evaluations.
• Support employee development by identifying training needs and promoting internal career growth.
• Ensure that internal audit requirements are met and be able to work with the appropriate departments to resolve staff-related issues as well as member problems within established policies and guidelines.
• Perform community outreach to build ongoing relationships with our Member SEG’s and bring on new business.
• Actively participate as a member of the management team and make recommendations for improvement of Credit Union operations and procedures and communicate in a positive manner supporting management and our strategic goals.
• Be accountable for the overall performance and operational efficiencies of the branch and any other duties as required.

Member Service & Business Development
• Ensure members receive prompt, courteous, and accurate service for all financial needs.
• Promote credit union products and services that best meet member needs, supporting overall credit union growth objectives.
• Represent the credit union in the community through outreach, partnerships, and participation in local events.
• Identify opportunities to strengthen relationships with existing members and attract new ones.

Operations & Compliance
• Oversee all branch operations, including cash handling, security, auditing, and balancing activities.
• Maintain compliance with all federal regulations (NCUA, BSA, OFAC, etc.) and internal policies.
• Ensure proper internal controls and adherence to credit union procedures.
• Resolve complex member issues and operational problems efficiently and professionally.

Lending & Financial Performance
• Manage consumer and small business lending activities, ensuring loans are processed accurately and within policy guidelines.
• Monitor branch performance metrics, including deposits, loans, member growth, and service quality.
• Prepare and analyze reports to track progress toward branch goals

Applicants must have:

• Education/Certifications: High School Diploma or equivalent. Bachelors/associate’s degree in business, Finance, or related field preferred; equivalent work experience will be considered.
• Required Knowledge: Knowledge of credit union services and products. Clear understanding of branch operations and functions. Knowledge of legal and regulatory requirements.
• Experience Required: Minimum of 5 years of progressively responsible experience including a working knowledge of lending in a credit union, bank or other financial institution. Experience in business development, building relationships and selling with integrity a plus.
• Skills and Abilities: 
  • Proven leadership, management, and supervisory skills. 
  • High integrity, sound judgment, and commitment to member service excellence. 
  • Solid analytical skills, excellent organizational and problems solving skills. 
  • Candidate must have exceptional interpersonal and communication skills. 
  • Experience in operating related computer applications and related business equipment and a proven ability to lead and coach a team to success. 
  • Full-time position requiring flexibility to meet operational needs. Occasional travel to meetings, trainings, or community events.

TCT Federal Credit Union offers a competitive salary and benefit package in a relaxed, but professional work environment.

Apply at https://www.tctfcu.org/careers and select Branch Manager