Technical Support and Digital Intern

Technical Support & Digital Intern 

Covalent Logic — Baton Rouge, LA 

Are you the friend everyone calls when their screen freezes, their password won’t work, or they “swear they didn’t touch anything”? Do you love solving problems, organizing chaos, and sprinkling a little creativity into everything you do?
If so — welcome. You might be exactly who we’re looking for.

Covalent Logic is seeking a curious, tech-savvy, people-loving Intern to help support our helpdesk, social media magic, and project documentation efforts. You’ll learn, you’ll create, you’ll troubleshoot, and you’ll get a front-row seat to how an award-winning creative + communications shop really works.

What You’ll Do

Helpdesk Hero

• Receive and respond to support questions from end users via phone and email.
• Learn and become familiar with all software platforms our users rely on (don’t worry — we’ll train you!). 
• Apply critical thinking to diagnose issues, resolve basic requests, and escalate when necessary.
• Use templated responses where applicable while ensuring professionalism and accuracy, or craft custom ones when the moment calls for it. 
• Document interactions and maintain organized records of support inquiries.

Social Media Sidekick

• Assist with planning, scheduling, and posting content across various social media platforms. 
• Track what’s working, what’s flopping, and what’s unexpectedly going viral.
• Support campaigns and community engagement with creativity and consistency Maintain brand voice and ensure messaging aligns with organizational goals

Reporting Rockstar

• Prepare monthly client reports using established frameworks.
• Input and summarize client-specific data, including campaign results, email marketing metrics, engagement performance, and other KPIs.
• Ensure accuracy, clarity, and consistency in all reporting deliverables.
• Transform raw numbers into insights that actually make sense.

PM Documentation Apprentice

• Build and update QA testing documents, website page reports, and other highly impressive project materials.
• Work with project managers to keep everything tidy, organized, and on track.
• Learn how real creative projects move from “idea” to “live.”

What Makes You a Great Fit

• You love solving problems and thinking things through.
• Comfortable answering questions over the phone and via email.
• You communicate clearly — whether in-person, you’re on the phone or writing an email.
• You’re organized, detail-oriented, and never met a checklist you didn’t love.
• You pick up new software quickly.
• You’re comfortable bouncing between tech support, creative tasks, and digital reporting.
• Familiar with social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Proficiency with Microsoft Office/Google Workspace
• Bonus points if you’re interested in communications, IT, marketing, or project management.

What You’ll Gain

• Real-world experience inside a fast-paced creative agency that blends strategy, design, tech, and communications.
• Exposure to client work, digital tools, and the magical behind-the-scenes of how we make cool things happen.
• A diverse mix of tech, creative, and organizational skills you can take anywhere.
• Supportive mentors and a collaborative culture
• A team that genuinely appreciates your brain, your effort, and your curiosity.