Training Administrator

Position Summary:

The Training Administrator is responsible for the daily administration of the Training Institute’s online (Salus Community) learning programs. This administrative role supports trainers by organizing and building out the Learning Management System (LMS), assisting with course creation, supporting online learning initiatives, and maintaining accurate training records. The Training Administrator ensures smooth implementation of training activities, provides administrative support to the Associate Director of Training & Engagement, and helps collect and analyze training data for reporting and grant purposes.

Essential Duties and Responsibilities:

• Serve as an administrator of the agency’s LMS “Salus Community”, including user management, course setup, technical support, reporting, and issuing certificates of completion.
• Support the development and delivery of online and hybrid courses in conjunction with Project Coordinators and Training Institute leadership, including creating and uploading materials, monitoring learner engagement, and troubleshooting user issues.
•  Assist Project Coordinators, Training Institute staff, and guest facilitators with course design, scheduling, and evaluation processes.
•  Maintain accurate record keeping of training, attendance, evaluations, and participant data, ensuring timely entry into the agency database.
•  Coordinate logistics for online and in-person training, including scheduling prep and general sessions, preparing materials, and managing communications with trainers and participants.
•  Generate and distribute reports on training participation, evaluation results, and compliance with internal and external training requirements.
•  Provide administrative support to the Associate Director of Training & Engagement, including scheduling, communications, and data analysis.
•  Assist with the creation of new learning modules and oversee resource libraries to expand training opportunities and maintain usability.
•  Collaborate with internal staff and external partners to ensure quality training experience.
•  Participate in professional development and maintain knowledge of adult learning, online learning technologies, and LMS best practices.

Authority:

•  Administrate course content and user access in the LMS.
•  Generate and distribute training reports.
•  Provide technical assistance to staff and learners.
•  Recommend improvements to training systems and workflows.

Measurements of Success and/or Accountability

• Meets established quality and timeliness benchmarks for project implementation.
• Timely and accurate administration of LMS functions and training records.
• Positive user experience for staff and learners in online learning environments.
• Completion and submission of training reports on time.
• Effective support provided to the Associate Director of Training & Engagement.
• Participation in professional development activities to enhance role effectiveness.

*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education, Certifications/Licenses

• Dedication to the mission of the House of Ruth Maryland and ability to contribute positively to its culture.
• Bachelor’s Degree or equivalent experience in education, training, instructional technology, or related field.
• At least 1-2 years of experience with Learning Management Systems (administration, reporting, and course creation).
• Experience supporting training or educational programs, preferably in a nonprofit or human services environment.
• Familiarity with adult learning principles and online instructional design.
• Experience working with individuals with diverse backgrounds.
• Strong organizational and administrative skills with attention to detail.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel, PowerPoint, and online meeting platforms (e.g., Zoom).
• Ability to manage multiple tasks and deadlines effectively.
• Ability to lift up to 20 pounds to transport training supplies and materials.
• Ability to pass a criminal background check.

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made. While performing the duties of this job, the employee is regularly required to sit, use hands, talk, or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made. The noise level in the work environment is usually moderate.

House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.

House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.