VITA (Volunteer Income Tax Assistance) Program Coordinator

We are seeking a dedicated VITA Coordinator to lead and manage operations at multiple VITA (Volunteer Income Tax Assistance) sites throughout Los Angeles county. This position oversees free tax preparation services for low- to moderate income individuals and families, supervises and trains volunteers, and ensures compliance with IRS and program guidelines. This is a wonderful opportunity to make a meaningful impact in your community while improving personal finance, management, and client service skills. Haven Services is an equal opportunity employer and welcomes applicants of all backgrounds, identities, and experiences. We are committed to creating a discrimination and harassment free workplace for all employees. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status. 

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process and employment. If you need assistance or accommodation, please contact Sarah at sarah.schmidt@havenservices.org. 

Key Responsibilities: 

Site Management

• Schedule and oversee multiple VITA sites across Los Angeles County
• Manage day-to-day site operations, workflow, staffing, and quality control
• Coordinate logistics including calendars, volunteer shifts, and client scheduling
• Ensure sites have the necessary materials and follow IRS regulations 
• Maintain complete and accurate records for reporting and program evaluations
• Prepare required reports for internal purposes, funders, and the IRS 

Volunteer Training and Support

• Recruit, train, supervise, and support VITA volunteers.
• Provide instruction on IRS standards and site procedures 
• Foster a positive, inclusive, and collaborative volunteer environment
• Review returns prepared by volunteers for accuracy, improvements, and adherence to IRS standards

Client Service

• Provide direct assistance to clients with financial and tax related issues 
• Resolve issues while maintaining a professional, respectful attitude
• Ensure confidentiality and a high standard of customer service when dealing with sensitive financial information

Community Outreach 

• Build and maintain partnerships with community organizations including schools
• Coordinate outreach and education efforts to share VITA with community members
• Represent Haven Services and our VITA program in a positive manner at events, presentations, and meetings