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Database Marketing Intern

Treasure Island Resort & Casino
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Job Details

Description

 

*Please note: resume is required for this position.

Pay Rate: $14.25/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
  • Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
  • Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)
  • Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact 
  • Manage treatment and affective administration of returned mail
  • Prepare ongoing analysis reports focusing on the system or program integrity
  • Manage a series of guest correspondence initiatives
  • Provide support for market analysis initiatives
  • Work 3 – 5 special events, including parades, concerts, fairs and festivals to assist with property needs

 

  • Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
  • Provide accurate and consistent support in assigned department

 

* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. 

 

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

  • High School Diploma/GED or equivalent experience
  • Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

 

Preferred:

  • Previous guest service experience

 

Skills

Required:

  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Excellent verbal and interpersonal communication skills
  • Excellent problem solving skills

 

Abilities

Required:

  • Ability to work fast and efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to manage projects in a timely and efficient manner
  • Ability to independently complete multiple tasks in a professional manner
  • Ability to serve both internal and external customers

 

REQUIRED TRAINING

  • Treasure Island guest service training
  • Any position-related training as determined by division director

 

PHYSICAL DEMANDS

  • Must be able to walk and / or stand for long periods throughout the day
  • Must have a good sense of balance, and be able to bend, kneel and stoop
  • Must have the ability to independently lift up to 25 pounds on a frequent basis
  • Must be able to perform repetitive hand and wrist motions
  • Must have good eye hand coordination

 

WORKING ENVIRONMENT

  • Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays
  • Occasionally must deal with angry or hostile individuals
  • High volume direct public contact