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Visitor Services Communications Coordinator

Texas State Preservation Board
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Location: Bob Bullock Museum

JobType: Full-time, 40 hours perweek; Hours coincide with the IMAX and museum evening programs schedules and shift to the daytime when there are no evening activities.

Hiring Rate: $4,095.00/monthly

Salary Group: A-15

Job Class (Code): Customer Service Representative III (0136)

Posting Date: November 14, 2025-until filled

Organization Overview:

The BullockTexas State HistoryMuseum immerses visitorsin Texas historyand culture througha variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: www.tspb.texas.gov and www.thestoryoftexas.com.

Benefits:

Medical, dental, vision and other insurances, a defined benefit pension and 401K retirement plans, flexible spending and dependent care accounts options, paid parental leave, free parking and free Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and café, and access to the Museum’s American Alliance of Museums membership. To find out more information about State of Texas Employee benefits visit the Employees Retirement System website.

Position Summary:

The Bullock Museumis seeking a dedicated and service driven Communication Coordinator to join our front-line Visitor Services team. As part of a mission-critical division, you will play a key role in delivering exceptional visitor experiences while supporting the Museum’s public programming.

This position reports to the Head of Visitor Services and is essential in the drafting and dissemination of informative communications for the department. Responsibilities include attending interdepartmental meetings, generating and editing physical and digital signage, and other essential Coordinator duties such as ticket sales and providing hands-on leadership to Visitor Services staff. The coordinator ensures a smooth and welcoming experience for guests attending IMAX films, special events, and exhibitions.

Ideal candidates thrive in fast-paced environments, remain composed under pressure, and bring strong communication and problem- solving skills to every interaction. This role requires flexibility, as hours are aligned with the Museum’s hours of operation but may shift due to evening programs or the IMAX slate. 

Join Our Team:

If you are passionate about cultural engagement, enjoy working in dynamic public environments, and have a talent for leadership and communication, we encourage you to apply. Help us deliver memorable experiences to guests from around Texas and beyond.

Essential Job Duties:

  • Welcome and assist guests in a friendly and informative manner, providing accurate details about exhibitions, events, memberships, and the Museum layout.
  • Process a variety of transactions at point-of-sale systems, reconcile sales, and ensure accuracy and adherence to cash-handling procedures.
  • Operate and maintain the concession stand, including inventory control, stocking, ordering supplies, and maintaining a clean, guest-ready environment.
  • Support IMAX and Texas Spirit Theater operations by managing ticket collection, seating, crowd control, and the cleaning and distribution of 3D glasses.
  • Monitor daily staff schedules, ensure coverage across all Visitor Services stations, and report staffing needs or concerns to management.
  • Train and mentor Visitor Services staff in customer service best practices, museum procedures, and emergency protocols to ensure operational consistency and guest satisfaction.
  • Assist with updating digital systems, including ticketing platforms, POS software, and public-facing communications such as signage and voicemail.
  • Collaborate with other departments and communicate operational updates and visitor feedback to the Head of Visitor Services.
  • Enforce safety and emergency procedures in alignment with Museum policies, ensuring visitor and staff well-being at all times.
  • Maintain professionalism, confidentiality, and adherence to agency policies while modeling a positive, calm, and service-focused demeanor in a fast-paced environment.
  • Performs all other duties as assigned.

 

Minimum Qualifications:

  • Minimum of 12 months of customer service experience in a retail, cultural institution or similar environment.
  • At least 6 months of supervisory or lead experience, demonstrating ability to manage and support team members.
  • Proficient in using Microsoft Office and other basic computer applications.

Preferred Qualifications:

  • 1 year or more of leadership experience in a cultural institution or theater.
  • 1 year or more of cash handling experience and the ability to count down and balance a cash drawer.
  • Bilingual language skills.

 

Required Writing Sample:

In addition to your application, please submit a concise, well-organized writing sample (one page or less) that addresses the five Ws — who, what, when, where, and why — about the current special exhibition “T-Rex”, and explain why the Bullock Museum chose to feature it. 

 

Knowledge:

  • Comprehensive knowledge of customer service principles and guest engagement strategies in cultural or public-facing institutions.
  • Understanding of theater operations, including crowd management, seating logistics, and audio/visual show readiness.
  • Working knowledge of concession operations, including product handling, food safety standards, and inventory control.
  • Familiarity with emergency response procedures, including evacuation protocols, ADA compliance, and incident reporting.
  • General knowledge of the museum’s mission, programs, exhibitions, and Texas cultural landscape.

Skills:

  • Proficiency in operating point-of-sale (POS) systems and processing a variety of financial transactions accurately.
  • Strong leadership and supervisory skills, including team motivation, mentoring, and performance feedback.
  • Skilled in verbal and written communication with diverse audiences, including staff, management, and the public.
  • Ability to use Microsoft Office Suite (Word, Excel, Outlook) and maintain digital records, reports, and schedules.
  • Strong organizational and time management skills, with the ability to multitask and adapt in a dynamic environment.

Abilities:

  • Ability to remain calm, focused, and professional under pressure or during periods of high visitor volume.
  • Ability to lead by example and foster a positive, inclusive, and team-oriented work environment.
  • Ability to assess operational needs and implement practical solutions in real time.
  • Ability to train others in customer service, POS use, safety protocols, and museum procedures.
  • Ability to work a flexible schedule including mornings, evenings, weekends, and holidays as required by programming needs. There may be additional mental and physical demands not included in this summary descriptive.

To Apply:

A fully completed State of Texas application is required. For an application or additional information see our agency employment webpage: tspb.texas.gov-employment or call: (512) 463-5495.

Submit your application by any of the following methods: Email: TSPB.employment@tspb.texas.gov

Fax: (512) 463-2914

Mail: 201 E. 14th Street,Suite 950, Austin, TX, 78701

Electronically (including cell phones): TXSPB.formstack.com/forms/tx_state_app

 

Veterans: Military Occupational Specialty Codes (MOS):Army:15P,42A,56M,68G, 420A; Navy: RS, SN, YN, YNS, 741X; Coast Guard:YN, PERS; Marines: 0100, 0111,4133,0170 Air Force: 3F1X1, 3F5X1; Space Force: No Miliary Equivalent

Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.Use your military skills to qualify for this positioner other jobs. Go to texasskillstowork.com to translate your military work experience and training into civilian job terms, qualifications and skill sets or for additional Military Crosswalk information go to hr.sao.texas.gov/CompensationSystem/JobDescriptions.

EEO Statement: The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, or Veteran status. In compliance with the Americans with Disabilities Act (ADA), if you require reasonable accommodation in the interview and selection process, please call the agency's ADA Coordinator at (512) 463-3633.

Selection Information: At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act. All males who are age 18 through 25 are required to register with the Selective Service and may be asked to present proof of registration or exemption from registration upon hire.

The State Preservation Board uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E- Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.