Call Center Representative

 CALL CENTER REPRESENTATIVE

Location: Plano/Dallas

Hours: Monday to Friday 8am to 5pm Full time/ Part time

Pay Salary: 40K to 110k based on experience

Please call or email for appointment.

Guards@securityguardsofamerica.com (Subject line: Office Admin Dallas)

Text Max @ 1-951-496-2260 

We are seeking a motivated and persuasive Telemarketer to join our team. In this role, you will be responsible for contacting potential and existing customers by phone to promote our products/services, generate leads, and support sales objectives. The ideal candidate is confident, customer-focused, and able to communicate clearly in a fast-paced environment.

Key Responsibilities

   •    Make outbound calls to prospective and existing customers

   •    Present and promote products/services clearly and professionally

   •    Follow scripts and communication guidelines while adapting to customer responses

   •    Identify customer needs and recommend appropriate solutions

   •    Generate qualified leads and schedule appointments for the sales team

   •    Maintain accurate records of calls, customer information, and outcomes

   •    Meet daily/weekly performance goals and KPIs

   •    Handle customer questions, resolve concerns, and escalate issues when necessary

Requirements

   •    Previous telemarketing, call-center, or customer service experience is a plus

   •    Excellent verbal communication and active listening skills

   •    Ability to handle objections and remain confident and positive

   •    Strong persuasion and negotiation abilities

   •    Basic computer skills (CRM experience is an advantage)

   •    Self-motivated, goal-oriented, and able to work independently or as part of a team

   •    High school diploma or equivalent

What We Offer

   •    Competitive salary + performance bonuses

   •    Paid training and ongoing coaching

   •    Opportunities for career growth

   •    Supportive and collaborative work environment

   •    Flexible scheduling (if applicable)