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Sales and Customer Engagement Intern

ESF Summer Camps
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Position: Sales and Customer Engagement Intern

Location: Bryn Mawr, PA

 

Position Summary:

As part of ESF’s Admissions and Customer Engagement department, a Sales and Customer Engagement Intern (referred to as an Admissions & Customer Engagement intern) is responsible for providing sales efforts and customer support across all ESF’s professional school site programs to enrolled families over the phone, in person, and through various events (e.g., reunions, camp fairs, open houses). This person is expected to build positive relationships, generate sales, provide top-notch customer service and serve as a positive role model for camp families and team members alike. 

 

 

Location:

  • ESF Headquarters, Bryn Mawr, PA

 

 

Hours & Compensation:

  • This is an 8-9 month paid Co-op opportunity, typically January-September.
  • There is an allowance for scheduling based on school class schedule and dates.
  • There may be an option to work beyond these dates based on staffing needs.
  • January-February: 20-30 hours per week.
  • March-August: 30-40 hours per week.
  • September: 20-30 hours per week.
  • Some hours may shift to a weekend (e.g., Open Houses, Dry Run, etc.). to avoid exceeding 40 hours per week.

 

 

Responsibilities: 

  • Promote ESF Summer Camps, pre-college programs, Phillies Baseball Academy, and Philadelphia 76ers camps to prospective and alumni families over the phone, via email and in-person. 
  • Increase sales revenue, implement marketing efforts, and provide excellent customer service. 
  • Interface with prospective camp families, answer questions as a credible resource, promote additional program offerings and facilitate enrollment.
  • Interact with returning and enrolled camp families to assist them with re-enrolling and preparing for camp. 
  • Make outbound calls to alumni families to sell camp and acquire new business.
  • Participate in the development and execution of promotional campaigns to area feeder schools, leagues, corporations, and other community organizations.
  • Prepare for and attend promotional events including tours, open houses, camp fairs and orientations, virtual or in-person.
  • Conduct on-site visits as needed. 
  • Run, edit, and update enrollment reports. 
  • Help ensure that ESF is portrayed as the most exciting and innovative summer program provider within our diverse population.
  • Provide frequent updates to management on the progress of ongoing projects.
  • Participate in weekly team meetings to discuss best practices and improvement opportunities.
  • Collaborate with internal departments including Admissions, Marketing, Finance and Technology. 

 

 

 

Qualifications:

  • Must be an undergraduate or hold completed bachelor’s degree, with experience in sales, customer service, and CRM database work, including reporting. 
  • Excellent verbal and written communication skills.
  • Highly developed time management skills and able to complete tasks within deadlines.
  • Strong organizational skills and the ability to multi-task.
  • Ability to work independently and problems-solve in an office setting.
  • Strong interpersonal skills and ability to collaborate with multiple departments.
  • The ability to be flexible and handle unpredictable situations with ease.
  • Attention to detail and excellent follow-through.
  • Flexible, reliable and pro-active.
  • Proficient in Microsoft Office.
  • Expert in Excel is a plus.

 

 

Working Conditions and Physical Requirements:

  • This position requires considerable time spent working on a computer and speaking to customers over the phone.
  • Weekend hours may be required, but total number of allowed hours won’t be exceeded weekly.
  • Some local travel and occasional distance travel to events, camp sites and ESF office locations. 

 

 

Organization Overview:

ESF Camps & Experiences has been a vital influence in the camping industry since its evolution in 1982. ESF (Education, Sports, and Fun) features award-winning camp programs in Pennsylvania, New Jersey, New York, Connecticut, Maryland, Delaware, and Florida for people of all ages. ESF is considered one of the country’s leading camping companies and people developers. 

 

ESF has benchmarked with blue-chip companies and organizations which include Disney, GE, Cirque du Soleil, Four Seasons, The US Marine Corps and IDEO. ESF operates an impressive portfolio of 40 nationally recognized Day Camps in multiple states (www.esfcamps.com), baseball camps with the Philadelphia Phillies (www.philliesacademy.com) in 4 states, basketball camps in 5 states with the Philadelphia 76ers (www.jr76erscamps.com). ESF has launched new programs in recent years, including BOLD Summers (www.boldsummers.com), our pre-college academic program.

 

Our Specialty STEAM Camps are specialty camp programs designed to prepare and encourage campers to be tomorrow’s leaders by immersing them in a FUN summer experience focused on innovation, creativity, communication, problem solving and collaboration. Our residential summer pre-college programs empower intellectually curious young adults and rising leaders to pursue their academic interests through engaging curriculum. 

 

We also have a non-profit foundation which focuses on after-school mentoring and summer camps for underserved youth in 2 states (www.esfdreamcamp.org), and a non-profit foundation which provides a unique acting program to children and adults with physical disabilities (www.actingwithoutboundaries.org).     

 

 

To Apply Please Contact: 

Roxy DeSandies Associate Director, Talent Acquisition

750 E. Haverford Road, Bryn Mawr, PA 19010 

Office: (610) 581-0555  

Cell: (610) 633-9029

Email: rdesandies@esfcamps.com 

 

Or apply online at: www.esfjobs.com then click “Search Jobs.”

 

ESF, Inc. is an Equal Opportunity/Affirmative Action Employer. All candidates who meet the qualifications are encouraged to apply!