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Assistant Marketing Representative

Northwest Arena
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JOB DESCRIPTION: The full-time non-exempt Assistant Marketing Representative will provide direct assistance to the Marketing/Events Coordinator relating to Northwest Arena and TheZone.  Under the direction of the Marketing/Events Coordinator, the incumbent performs administrative tasks, prepares internal and external communications; supports branding and public relations; coordinates community events; and other marketing-related tasks often using technology and social media; and performs data analysis.

 

RESPONSIBILITIES: 

General

  • Handle general office duties, manage calendars, and provide administrative support to the marketing and events coordinator team. 
  • Provide excellent customer service through positive relationships and rapport with all stakeholders and Arena users.
  • Support management in practicing a budget-conscious mindset.
  • Utilize good judgment at all times and maintain strict confidentiality in all corporate and proprietary matters.
  • Work collaboratively with other Arena staff and key customer leaders on operational goals to enhance and improve the Arena.
  • Utilize technology effectively and efficiently to improve customer outreach, communication and connectivity.

Technical 

  • Assist in producing all internal and external communications. 
  • Help coordinate Arena and community events. 
  • Support public relations as requested. 
  • Ensure conformity to “brand” in all printed and electronic materials. 
  • Use social media effectively and in a balanced manner. 
  • Assist in updating the Arena and TheZone website and Facebook pages. 
  • Assist with the coordination of all aspects of facility rentals.
  • Under the direction of the Marketing/Events Coordinator, promote Northwest Arena and TheZone to the local community and service partners. 
  • Respond in a timely manner to customer comments/ideas. 
  • Liaise with other departments, such as sales and finance, as well as external entities in the community. 
  • Perform other assignments and duties as requested. 

Education and Experience Requirements

  • At least an Associate’s Degree in Marketing/Hospitality, or a related discipline. 
  • 1- 3 years of experience in Marketing, Public Relations or Customer Service is required. 

Skills and Competencies 

  • Strong attention to detail 
  • Excellent written and oral communication skills to exchange and/or convey information, receive direction, and maintain effective working relationships
  • Ability to work independently and to prioritize work requests 
  • Demonstrated initiative 
  • Critical thinker 
  • Knowledgeable in both traditional and non-traditional marketing 
  • Familiarity with social media platforms and other digital marketing tools
  • Competency with common computer software like Microsoft Word, Excel, and Outlook.
  • Excellent interpersonal skills required