Patient Operations Associate

Patient Operations Associate

OVERVIEW:

We're seeking a motivated Patient Operations Associate with a passion for the healthcare industry to join our high-growth startup. In this role, you'll provide essential support for Cadence’s day-to-day operations including program implementation, process improvement, project management, root cause analysis, gap analysis, and cross-functional team collaboration.  You will become an expert in key processes that drive success of our product including revenue cycle operations, patient operations, and care delivery.

If you're detail-oriented, eager to learn, and have a familiarity with the healthcare industry, this role is your opportunity to drive growth and operational excellence to contribute to our mission of delivering life-changing treatment to 1 million people with chronic conditions so they can live healthier, longer lives.

If you're ready to kick-start your career in operations within the healthcare industry and contribute to our startup's success, apply now and seize this exciting opportunity!

RESPONSIBILITIES:

1. Assist with Manual Processes:
   1. Learn and execute manual processes to support various operations initiatives within the healthcare sector.
   2. Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency.
   3. Actively contribute to identifying automation opportunities and process optimization efforts.
2. Support New Implementation Activities:
   1. Assist in planning and executing program implementations, ensuring operational readiness in alignment with healthcare industry requirements.
   2. Collaborate with cross-functional teams to facilitate a seamless implementation process, adhering to regulatory guidelines and best practices.
   3. Provide post-implementation support and collaborate with teams from various departments to contribute to ongoing optimization efforts within the healthcare startup environment.
3. Process Mapping and Improvement:
   1. Lead process mapping and improvement initiatives.
   2. Collaborate with cross-functional teams to document current processes and identify areas for enhancement.
   3. Propose and implement process improvements to optimize efficiency, quality, and compliance within the healthcare startup setting.
   4. Implement process measures to monitor and improve them.
4. Support Data Modeling and Forecasting:
   1. Assist in data modeling activities to analyze historical data and predict future trends in our business.
   2. Collaborate with data team and cross-functional teams to develop forecasting models that inform strategic decision-making.
   3. Support efforts to leverage data-driven insights to drive business growth and operational excellence.
5. Conduct Root Cause Analysis:
   1. Collaborate with cross-functional teams in investigations to understand the root cause of identified issues, ensuring compliance with industry standards.
   2. Document findings and work with team members from different departments to implement effective solutions.
   3. Support efforts to address root causes and drive continuous improvement within the healthcare operations domain.

WHAT YOU’LL NEED:

• Bachelor's degree in Industrial Engineering, Operations Management, or related field.
• 1-3 years of experience in operations management and process improvement, with a strong track record of implementing efficiency-enhancing strategies.
• Familiarity with the healthcare industry and a strong interest in contributing to its growth and innovation.
• Basic analytical skills with a willingness to learn and apply data analysis techniques within the healthcare context.
• Detail-oriented with excellent problem-solving skills and a proactive approach to addressing challenges.
• Effective communication skills and ability to collaborate cross-functionally in a fast-paced startup environment.
• Familiarity with tools such as Excel; experience with healthcare-specific software is a plus.
• Understanding of Lean Six Sigma principles

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. 

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships 
• Discounted ClassPass memberships
• PTO and paid holidays
• Onboarding stipend for remote equipment and home office setup or onsite equipment
• Paid Parental Leave
• Charitable Donation Match program
• Location: Remote