Administrative Specialist II
locations
Wake County, NC
time type
Full time
posted on
Posted 12 Days Ago
time left to apply
End Date: November 6, 2025 (2 days left to apply)
job requisition id
JR-100790
Agency
Dept of Insurance
Division
Industrial Commission
Job Classification Title
Administrative Specialist II (S)
Position Number
60080755
Grade
NC09
About Us
The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.
Description of Work
Salary Recruitment Range: $39,671- $40,000
Salary Grade: NC09
This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
- Mission of the Industrial Commission -
The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.
- Primary Purpose of the Organizational Unit -
The Deputy Commissioner Section provides for the trial of contested cases and the administration of non-contested cases under the North Carolina Workers’ Compensation Act and Public Safety Employees’ Death Benefits Act. This Section also serves as the court having exclusive jurisdiction over tort claims against State Departments and Agencies. Additionally, the Deputy Commissioner Section adjudicates claims filed pursuant to the Childhood Vaccine-Related Injury Compensation Program, as well as claims filed by persons who contend they were erroneously convicted of a felony. The Deputy Commissioner Section consists of Deputy Commissioners, Special Deputy Commissioners, paralegals, and legal assistants who work together to ensure that cases are determined and administered in a timely, efficient, and equitable manner.
The Claims Administration Section processes workers’ compensation injury reports filed by employers (Forms 19) and claims forms filed by injured workers (Forms 18 or 18B), as well as the workers’ compensation forms related to claim acceptance or denial, return to work, payment of permanent partial disability ratings, occupational diseases, death claims and claim closures. The Claims Administration Section also researches insurance coverage information, assigns carrier codes, and updates claimant, carrier, and third-party administrator addresses. The Claims Administration Section assists external stakeholders with file copy requests and information about claim status.
- Primary Purpose of the Position -
The Administrative Specialist II is responsible for providing secretarial, clerical, and administrative support to the Deputy Commissioner Section and the Claims Administration Section.
When supporting the Deputy Commissioner Section, this position will communicate with claimants, adjusters, medical provider offices, court reporters, attorneys, and Industrial Commission personnel by phone and written correspondence. This position will cross-train with other staff positions in the Deputy Commissioner Section to be able to perform the work of other staff members as needed. This position is relied upon by the public and the Deputy Commissioner Section for accurate and timely document management, the processing and service of orders in a large volume of cases, and timely and professional responsiveness to claimants, attorneys, and all other parties involved in the Industrial Commission cases.
When supporting the Claims Section, this position will provide support as needed with the research and processing of Industrial Commission forms and filings and will assist in the sanctions process pursuant to N.C. Gen. Stat. § 97-18, as assigned.
Knowledge Skills and Abilities/Management Preferences
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences:
- Demonstrated work experience in a clerical support role in an office environment providing administrative support.
- Demonstrated work experience using multiple computer software applications, including Microsoft Word and Excel.
- Demonstrated work experience drafting correspondence and entering and tracking data.
- Demonstrated work experience planning, prioritizing, and organizing work assignments in a high-volume office environment.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Benefits of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by AETNA
- Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement(TSERS)
- WeSave Employee Discounts
Learn more about employee perks/benefits:
Supplemental and Contact Information:
For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
- Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
- Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Carlie Perry
Recruiter Email:
CARLIE.PERRY@NCDOI.GOV