AT&T Account Trainee

Now seeking December 2025 Graduates! At Caelis Inc, we help brands meet new mobility customers through well-run, in-store retail events. Our focus is simple: connect the right audience with the right offers, and make the experience smooth, helpful, and memorable. We design practical, results-oriented campaigns that lift customer acquisition and strengthen market presence.

Position overview
We’re hiring an AT&T Account Trainee to support high-traffic retail events. You’ll be face-to-face with shoppers—listening to needs, explaining AT&T plans and devices in plain language, and ensuring every interaction feels clear and confident. If you like helping people choose tech that actually fits, this is a strong early step in a fast-moving retail environment.

Key responsibilities

• Welcome shoppers, ask simple needs-based questions, and recommend AT&T plans, devices, and accessories that fit.
• Support event execution: confirm materials, organize displays, and keep the space tidy and on-brand.
• Share product knowledge—stay current on AT&T offers and explain value without jargon.
• Provide post-purchase support (account setup, basic troubleshooting, next-step guidance).
• Log interactions and outcomes; flag common questions and insights to the team.
• Keep timelines, communication, and follow-ups on track.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s preferred.
• Clear, friendly verbal communication and the ability to build quick rapport.
• Customer service or retail experience is helpful, not required.
• Comfortable adapting to new products, tools, and event schedules.
• Self-starter who enjoys goals, teamwork, and steady improvement.
• Able to work a flexible schedule including some evenings and weekends.