Senior Living Customer Care Representative
Senior Living, Customer Care
Compassionate independent contractors needed to assist seniors and their families to find senior living care. Working Solutions' senior living program supports a senior care referral service provider, with contractors working to effectively match customers with the appropriate online tools or Senior Living Advisor. Listening skills and empathy are essential to this role. This is a work-from-home opportunity that provides customer service through inbound and outbound phone calls.
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
Earnings Potential
- US PROs will earn $0.20/productive minute + additional incentive opportunities
- Performance-based incentives provide the opportunity to earn an additional $.04 to $.07 (US) per productive minute.
Skills Needed
- Consultative sales skills
- Exceptional verbal communication and rapport-building skills
- Ability to multi-task - you will be speaking with callers, navigating multiple systems, and entering information to create client profiles
- Empathy - you will be dealing with sensitive health issues
Schedule
- Client hours of operation are Monday-Sunday, 7:00am-11:00pm
- You create your own schedule - select the available hours that are convenient for you.
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Dual monitors
Important Information
Contractors on this program must live in and work from within the United States or Canada. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.