Branch Manager

POSITION PURPOSE 

The Branch Manager is responsible for overseeing the day-to-day function of the branch and conducting business development for their coverage area. The Branch Manager must coach and motivate staff to recognize and fulfill individual and Branch expectations and should meet their own individual goals and service expectations. This individual should identify and meet the needs of the Credit Union’s existing and prospective members and is ultimately responsible for all functions of the branch including answering inquiries about accounts (shares & loans), opening new accounts, offering consumer loans, and assisting with any member issues.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Manage all aspects of Branch operation, ensuring compliance with all Credit Union policies and procedures
• Develop the Branch staff and create a team atmosphere with the assigned branch and between branches.
• Develop and maintain relationships with potential and existing members, and community organizations (business development)
• Assist in building a working environment with clear goals, constant communication, feedback, and recognition.
• Provide feedback to management regarding marketing ideas and sales efforts.
• Participate in training of staff, evaluation of performance, and recommendations of appropriate action regarding promotions or disciplinary action as necessary.
• Understand and enforce applicable financial institution rules and regulations
• Assist in developing and maintaining an engaged and accountable workforce.
• Oversee the opening and closing of the branch and the work schedule(s) of the staff.
• Assist in the training and motivation of staff in cross-selling of the Credit Union’s products and services to strengthen member relationships and encourage participation in Credit Union events and fundraising activities
• Ensure staff completes all required training in a timely manner
• Seek consumer loan applications and provide appropriate follow-up.
• Provide branch support through the operation of a cash drawer, account maintenance and opening, loan maintenance and application, and other branch operations tasks as needed
• Represent the Credit Union in public relations activities and community events.
• Maintain a professional appearance among staff and when representing the Credit Union.
• Perform other duties as assigned.

PERFORMANCE MEASUREMENTS

1. Personal and branch profit goals are met or exceeded. Expenses are controlled and well managed. 
2. Capitalizes on opportunities to increase member utilization, SEG penetration, and community involvement. Schedules on-sites and other events to engage the community and develop business.
3. Demonstrates ability to have effective open communication with all levels of the organization. 
4. Takes ownership of member issues and one’s actions. 
5. Fosters teamwork by cooperating and collaborating with others. 
6. Conducts oneself with integrity, being honest, trustworthy, ethical, and dependable.
7. Demonstrates a service mindset showing genuine concern for the needs of the members, the team, and the Credit Union as a whole. Promotes the same within the team.
8. Maintains a high degree of confidentiality and promotes the same within the team. 
9. Shows competency with policies, procedures, and regulations. Ensures team is knowledgeable in all related areas and that the branch is compliant.

QUALIFICATIONS

EDUCATION/EXPERIENCE:

• Bachelor’s Degree from a four-year college or equivalent experience 

PREFERRED KNOWLEDGE:

• 3 years management experience preferred

SKILLS/ABILITIES:

• Consumer Lending experience
• Excellent communication and interpersonal skills
• Detailed knowledge of financial institution rules and regulations with a willingness to comply
• Exhibit strong attention to detail and excellent organizational skills
• Ability to manage and motivate staff, including evaluations
• Strong business development skills
• Proven ability to work within a team
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Commitment to the credit union philosophy of “People Helping People”

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING:

Able to hear average or normal conversations and receive ordinary information. 

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH:

Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) 

___________________________________________________________________________________

WORKING CONDITIONS

NONE: 

No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to handle multiple complex issues and problems simultaneously

MATHEMATICS ABILITY:

Ability to perform basic mathematical calculations 

LANGUAGE ABILITY: 

Skillful in written and verbal communication

_______________________________________________