Residential Coordinator

Residential Coordinators are responsible for providing support, client management, and operation of the facilities to clients living in the Safe House and HopeWorks Emergency Shelter, a 24-hour emergency shelter for individuals and families fleeing domestic and sexual violence. This position maintains responsibility for the Safe House on a 24-hour basis, 7 days per week, 365 days per year.

Residential Coordinators are considered essential employees. Therefore, they are expected to work when the main office may be closed (Weather, Holidays, etc.). Holiday pay is offered to employees who work on the given holiday that is eligible. HopeWorks staff, Board, and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo including racism, poverty, and gendered violence. The successful candidate will have an understanding of the root causes of sexual and intimate partner violence and a commitment to social justice, as well as the skills necessary to provide organized facility management and trauma-informed care to residential clients. Residential Coordinators will work out of HopeWorks’ confidential emergency shelter, known as “Safe House”.

Minimum Qualifications:

• Knowledge, skill, and experience working in human services, social work, or criminal justice. Bachelor’s degree in psychology, human services, social work, criminal justice, or related field (preferred)
• Previous shelter, family violence or sexual assault experience (preferred)
• Excellent oral and written communication skills
• Passionate about the mission and philosophy of HopeWorks
• Team oriented and believes in a strengths-based approach to providing trauma-informed services
• Current driver’s license and reliable transportation with up-to-date insurance
• CPR/AED/First Aid certification (American Red Cross or equivalent) required; candidates without current certification must complete within 90 days of employment and keep credentials current; continued employment contingent on maintaining active certification; HopeWorks will provide access to approved training/recertification
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software
• Ability to complete tasks with minimal supervision
• Experience, ability, and willingness to work as a team with diversified staff
• Able to implement a strengths-based approach to providing trauma-informed services

Bilingual Candidates strongly encouraged to apply – not required.

Essential Duties and Responsibilities:

ADVOCACY/CLIENT CARE

• Provide day-to-day support to clients in residential properties
• Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
• Provide crisis intervention, safety planning, and residential assessments to hotline callers and current clients
• Deescalate client crisis and mediate conflict between clients
• When needed and in consultation with the victim advocacy team, advocate with other agencies on behalf of clients
• When needed and in consultation with the victim advocacy team, assist with the completion of public benefits, housing and other applications as needed
• Provide residency verifications
• Facilitate weekly house meetings and/or skill development workshops focused on increasing clients ability to work through trauma, adjust to life in shelter, and move towards independence
• Utilize the agency vehicle to provide transportation to clients as needed

PROGRAM MANAGEMENT SUPPORT

• Accurately complete client paperwork and compile reports as needed
• Document and communicate all pertinent information/issues for the following shifts
• Conduct daily house checks and report any maintenance concerns to appropriate staff
• Attend residential staff meetings
• Attend all mandatory training
• Ensure that the physical appearance of all residential facilities meets agency standards regarding health, safety, and sanitation, including but not limited to trash removal
• Participate in regular supervision with Residential Director and Residential Manager to promote the provision of quality services
• Other duties as assigned

Competencies:
An individual should demonstrate the following competencies to perform the essential functions of this position.

Dealing with Ambiguity

Can effectively cope with uncertainty, change, and be comfortable in situations that do not explicitly have written standards. Tolerate and be comfortable with risk and uncertainty.

Approachability

Being accessible, consciously breaking down perceived barriers, having appropriate body language, and using verbal communication for program participants and co-workers to feel comfortable bring and discussing feedback.

Compassion

Show kindness, care, and a willingness to help and support others, including program participants and co-workers

Problem Solving

Identifies and resolves problems in a timely manner as well as skillfully gathers and analyzes information.

Communication: Oral and Written

Effectively transfers thoughts and expresses ideas orally or in writing in individual or group situations. Speaks comfortably with a diverse array of individuals and groups.

Judgment

Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions.

Crisis Intervention

Responds appropriately to a client in crisis. Uses a variety of methods to offer short term, immediate help to individuals who have experienced an event that produces mental, physical, emotional or behavioral distress.

Crisis Management

Makes sound and timely decisions under pressure. Recognizes what is most suitable in particular situation. Effectively makes decisions in non-standard situations. Exhibits independence, decisiveness, and responsibility. Clearly and persuasively communicates decisions and orders to avert crises.

Commitment to Social Change and Social Justice

Willing and able to approach their work with an understanding and appreciation of social change and social justice issues.

Planning and Organization

Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Safety and Security

Observes safety and security procedures, and uses equipment and materials properly.

Diversity & Equity

Supports and promotes an environment that appreciates and holds opportunities for all, regardless of race, religion, nation of origin, culture, gender identity or expression, sexual orientation, physical or mental ability, weight, health status, age or other diversity factors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, communicate and hear. The employee is occasionally required to use hands to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.