Service Manager

The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.

Primary Responsibilities:

• Develop goals and provide direction to optimize departmental performance in the areas of:
  • Customer Service
  • Revenue Attainment
  • Cost Control
  • Technician Productivity
  • Quality Assurance
  • Cycle Time
• Ensure Service Advisors are keeping customers informed and are optimizing throughput
• Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
• Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
• Process work orders from start to finish, in line with Company policies and procedures
• Assist in preparing an annual operating budget for the Service department
• Process warranty repairs
• Prepare and finalize invoice transactions with customers, including receiving payment
• Continually seek technical and product knowledge by completing on-line and hands on training

Knowledge, education and/or experience:

• Requires a high school diploma or general education diploma (GED)
• 5 + years of practical service management experience
• 5 + years of supervisory experience

Skills:

• Written and verbal communication skills
• Microsoft Office skills
• Exceptional customer service skills

Abilities:

• Apply good judgment in recognizing scope of authority
• Must be able to multi-task
• Ability to maintain an orderly and clean shop
• Must be able to build a team and promote a teamwork environment

Benefits:

• Competitive compensation
• Health, dental, and vision Insurance
• HSA with company matching
• 401(k) with company contribution
• Company-paid life and short-term disability insurance
• Long-term disability insurance
• Holiday pay and PTO