BWH Neurosurgery Senior Practice Operations Assistant
BWH Neurosurgery Senior Practice Operations Assistant- RQ4034074
- Onsite
- Boston, MA
- Full-Time (40 hrs/week)
- $18.99-$27.17 hourly
- Patient care not required
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office
- Make patient appointments and maintain appointment records
- Greet and assist patients
- Answer telephones, assist callers with routine inquires, and schedule appointments
- File materials in patient folders, print appointment schedules
- Process patient billing forms and scan documents to patient medical record
- Call for patient medical records and laboratory test results
- Open and distribute unit mail or faxes
- Type forms, records, schedules, memos, etc.
- May be required to accept co-payments
- Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
- Acts as “super user” for scheduling, registration, and billing systems
- Provides assistance and training to others in these areas
- May perform more complex or specialized functions (surgical scheduling, schedule changes/blocking) at a more advanced competency level
- Qualifications
- High school diploma or equivalent required
- Experience in lieu of a degree is NOT accepted
- 2-3 years of office experience required
- Skills
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
- Managing one's own time and the time of others
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems