Client Success Manager, New Grad
Contra is hiring someone to join our Client Success Team to build strong relationships and ensure hiring success on our platform. In this role, you’ll work with startups, enterprises, and creative agencies to understand their hiring needs and connect them with top independent talent.
About You:
We care more about who you are than what’s on your resume. If you’re someone with strong soft skills and a passion for what we’re building at Contra, we want to hear from you, even if your experience isn’t a perfect match on paper.
Here’s what we’re looking for:
- You’re a people person who builds relationships easily
- You’re self-motivated and take initiative
- You have a “get sh*t done” mindset and work well with ambiguity
- You think big and approach problems creatively
You don’t need the perfect resume - just a genuine drive to make an impact and excitement about our mission. **
What you’ll own:
- Managing all client interactions, including proactive outreach and reactive support (email, Slack, etc.)
- Matching clients with freelancers based on job posts, inquiries, and ad hoc requests. This includes reaching out to freelancers
- Manually reviewing all posts and inquiries to understand clients and their hiring needs
- Identifying top-spending and high-potential clients, and finding creative ways to engage them
- Taking calls (phone and video) and sending Looms to streamline the client–freelancer matchmaking process
- Working with tools like: Notion, Contra, Hubspot, Gsuite, Slack - you don’t need to be an expert with these, you’ll learn as you go
Requirement:
- Based in NYC, USA
- In office
Total Comp:
- Salary: $85,000-$100,000
- Medical, Dental, Vision Benefits
- 401k Matching
- We will provide you with a company laptop on your start date
Interview Process
- Intro Call with Recruiting Team (20 minutes)
- Interview with Hiring Manager (40 minutes)
- Paid Case Study + Presentation (60 minutes)
Note: Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers.