Learning and Development Analyst, Intermediate

About the Department/College

The Northern Arizona University Facility Services Custodial and LOS Departments are currently hiring one (1) full-time benefit eligible Learning and Development Analyst. The Custodial and LOS Department goals are to provide a clean, attractive and healthy learning environment. University employees are responsible for maintaining the highest ethical standards of conduct and are expected to practice professionalism, integrity, trustworthiness, respect, stewardship, compliance, confidentiality, and respect to maintain a safe and trusting environment.

About the Position

The Learning and Development Analyst position reports to the Assistant Director of Maintenance and Operations in Facility Services. This position onboards new employees evaluates, plans, and delivers employee training programs to promote effectiveness; facilitates continual employee development; analyzes and compiles training results to satisfy organizational needs; works to ensure continual organizational improvement and identifies innovative training options for new hires; and monitors training and development programs to ensure employee success for the Custodial and LOS Departments. This position will assist and advise the Assistant Director of Facilities and Maintenance in fulfilling Facility Services' mission to Northern Arizona University by practicing sustainable maintenance and operations methods, ensuring a clean, healthy and safe work environment, providing excellent customer service, adopting industry best practices, following policies and procedures, and empowering the custodial workforce. The successful candidate will be required to work 6am till 3pm – Monday through Friday.

Responsibilities Include

75% - Personnel Training and Professional Development

• Onboards new employees
• Gathers and analyzes data/information related to learning and development cases to formulate recommendations
• Produces reports and communication that interprets information for key stakeholders
• Understands and applies knowledge of appropriate handling of employee learning and development information
• Plans, develops, and delivers training programs to orient employees, support necessary skill development, and facilitate an understanding of university resources, policies, and processes
• Designs course plans and materials; contracts with vendors as necessary to fill gaps in training programs
• Conducts assessments to determine departmental needs and identify training options
• Monitors employee development programs, analyzes results, and crafts updates to support employee success
• Establishes and oversees departmental training requirements, classes, schedules, and records
• Conducts the New Employee Custodial and LOS Orientations
• Trains all new employees to ensure that all NAU custodians clean consistently and fully understand the process expected
• Leads training classes and events as scheduled
• Seeks out new training for benefit of the entire Custodial and LOS team
• Responsible for organizing and teaching classes or groups and arranging for classrooms, equipment, and instructional material to be used by class
• Develops an annual training schedule to ensure that all custodians receive on-going refresher training
• Provide standardized process and regulatory compliance training in the field
• Integrate new processes, chemicals, and tools into the training curriculum and train others on their safe and effective use
• Administer on the spot retraining and/or maintain records recommending individuals for remedial training classes

15% - Quality Assurance and Control

• Conducts quality and process inspections across campus
• Assist in managing campus wide quality control programming, ensuring that supervisors and Assistant Managers are performing quality inspections accurately and consistently, as well as issuing quality reports, and maintaining/modifying QC forms as required.
• Oversees equipment condition, distribution, scheduling, and monitors usage
• Perform compliance field audits to identify retraining requirements
• Performance equipment and supply inspections across campus
• Monitors and supervises the activities of the Custodial and LOS team by setting clear expectations and utilizing quality checks to ensure a consistent quality of service

10% - Other

• Other duties as assigned 

Minimum Qualifications

• Requires an Associates or undergraduate bachelor’s degree
• 2-4 years of relevant experience
• Current and valid driver’s license required upon employment.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Exposure to learning and development practices, policies and procedures.
• Two years of custodial/groundskeeping experience with a university or other large organization.
• One (1) year training experience in a formal setting.

Knowledge, Skills, & Abilities

Knowledge

• Intermediate knowledge of learning and development tools, procedures, processes, policies, and concepts, such as onboarding, training, programs, and needs assessments
• Knowledge of industry trends related to employee learning and development

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Abilities

• Analyzes non-routine situations and anticipate issues
• Has problem solving, organizational, and analytical capabilities
• Balances competing priorities
• Manages relationships and client interactions
• Communicates effectively

Compensation

• Salary range begins at $48,000. Annual salary commensurate with candidate's qualifications and related experience.

Northern Arizona University is a committed Equal Opportunity Employer, including disabled/veterans. NAU is responsive to the needs of dual career couples. NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.