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Client Success Manager (Account Manager / Client Services)

Visual Communications Group
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Job Title: Client Success Manager (Account Manager / Client Services)

Company: Visual Communications Group (VCG)
Location: Remote (USA)
Type: Full-Time, Hourly (M-F, 8-5 CST)
Compensation: $25/hour ($52,000+ annually with potential overtime)

About Us:

For 26 years, Visual Communications Group (VCG) has been a trusted technology partner to the sign and graphics industry. We are a small, talented team built on a foundation of professionalism, mutual respect, and a commitment to a healthy work-life balance. We've built a best-in-class reputation by empowering our team to deliver exceptional service and innovative solutions, including our cloud-based job management platform, Work, and our industry-leading directories, Signsearch and SignsearchPRO.

The Opportunity: Client Success Manager

This is a central role where you will be the primary point of contact for our clients, ensuring their success and satisfaction. While the title is "Client Success Manager," this is not a management position over internal staff. Instead, you will manage client relationships and our online presence. We have a flat organizational structure where every team member's voice is heard, and everyone wears multiple hats. You will have the autonomy to make decisions and the support of a collaborative team.

What You'll Do:

  • Nurture Existing Client Relationships: Serve as the main contact for account updates, subscription/payment inquiries, and general support.
  • Drive Client Success & Growth: Proactively identify opportunities to upsell services that bring additional value to our clients.
  • Onboard & Educate New Clients: Conduct in-depth online demos and training for prospective clients, showcasing how our solutions meet their needs.
  • Amplify Our Brand: Manage and grow our social media accounts (e.g., LinkedIn, Facebook) by creating engaging content, interacting with our community, and promoting our services.
  • Be a Problem-Solver: Use your critical thinking to troubleshoot issues, finding solutions that leave clients feeling heard and valued. We empower you to "be the boss" in resolving customer matters.
  • Be a Team Player: Collaborate remotely with our talented team and represent VCG at our annual trade show (the International Sign Association Expo).
  • Optional Sales Path: If you're interested, there is an opportunity to earn commissions on new sales, though this is not the primary focus of the role.

Who You Are (Our Ideal Candidate):

  • You possess excellent verbal and written communication skills.
  • You have a high degree of empathy, patience, and a genuine desire to help others succeed.
  • You are a proactive self-starter who takes initiative and enjoys building client relationships.
  • You are highly organized, with excellent time management skills and the ability to prioritize a busy workload.
  • You have experience or a strong interest in managing social media accounts for a business.
  • You are a critical thinker who enjoys troubleshooting and finding solutions.
  • You are highly proficient with computers and can quickly learn new software applications.
  • You have strong attention to detail and are a collaborative team player.
  • You thrive while working independently in a remote environment.

Technical Environment:

You'll be working daily with: Office 365 (Word, Excel, Teams, Outlook, SharePoint), Basecamp, and Zendesk.

Compensation & Benefits That Stand Out:

  • Hourly Rate: $25/hour (approx. $52,000+ annually)
  • Health Insurance: Company pays 70% of the premium.
  • Dental Insurance: Available (100% employee-paid).
  • Generous PTO: 3 weeks of vacation (available in your first year!), increasing to 6 weeks after 5 years.
  • Paid Parental Leave: We provide paid time off for new parents.
  • Paid Holidays: 14 designated holidays.
  • Sick Leave: Separate sick time for when you need it.
  • Retirement: 401(k) with a company match.
  • Remote Work Stipend: Reimbursement for internet and cell phone usage.

Ready to Join Us?

If you are a motivated, client-focused professional with a flair for communication—both with people and online—looking for a role where you can make a real impact, we would love to hear from you.

Visual Communications Group is an equal opportunity employer.