Regional Operations Manager - Administrative Assistant 5 - Permanent - 2025-07440
Title- Regional Operations Manager
Classification- Administrative Assistant 5
Job Status- Full-Time / Permanent
WDFW Program- Director’s Office
Duty Station- Mill Creek, Washington – Snohomish County
Hybrid/Telework- The position may include telework options up to one (1) day per week, at the discretion of the hiring manager.
Learn more about being a member of Team WDFW!
This position plays a vital role in supporting the success of the Region.
As the Regional Operations Manager, you’ll oversee facility management and business operations, serve as a key advisor to the Regional Director, and provide multidisciplinary expertise across regional functions.
You’ll lead the Customer Service and Administrative Team, manage complex operating and facility budgets, and ensure the continuity of essential administrative, safety, and emergency preparedness functions.
In this role, you’ll also represent the agency on committees and workgroups, help drive high-profile initiatives, and foster a workplace culture that values collaboration, diversity, and inclusion.
What to Expect-
Among the varied range of responsibilities held within this role, the Regional Operations Manager will,
Regional Facility Oversight and Business Operations Management:
- Manage the day-to-day operations of regional administrative facilities to ensure their operational readiness.
- Oversee the overall management and operations of the regional headquarters facility and supporting operations at other regional properties.
- Serve as the project manager for regional facility short- and long-term project objectives, responsible for the entire project management lifecycle.
- Ensure efficient space utilization and adherence to modern work environment standards, coordinating access to office resources essential for employee productivity.
- Represent the region at the enterprise level with delegated authority to develop, oversee, and manage operational, administrative, and facility budgets.
- Lead project planning, budgeting, and contract management for regional facility maintenance, permitting, construction, engineering, and security services.
- Manage financial controls, including cash handling, petty cash reconciliation, and licensing account audits.
- Serve as the expert on the implementation of the Department’s Continuity of Operations Plan (COOP).
- Establish facility security measures, responds to incidents, conducts and or facilitates investigations, and implements mitigation measures in coordination with the Regional Director to reduce future occurrences.
- Oversee facility security including building access and is the primary contact to respond to facility emergencies, security, and fire alarms 24/7.
- Collect and examine data to find areas to improve services, reduce expenses and increase efficiencies.
- Provide guidance, influence, and direction related to standard operating procedures and policies.
Primary Assistant and Advisor to the Regional Director:
- Support the Regional Director with administrative office duties and help prepare regional budget to inform agency wide decision making with consideration to the legislative budget.
- Provide leadership and build relationships to support key agency policies and initiatives while promoting a diverse and inclusive work force.
- Conduct research, analyze data, and provide regional insights on complex issues to enhance cross-program coordination, communication, and organizational change.
- Manage confidential information, coordinate critical logistic, and oversee time-sensitive scheduling.
- Ensure that external communications adhere to established agency policies.
Leadership, Supervision, and Performance Management:
- Supervise and provide leadership, coaching, and performance management to a team of regional customer service specialists, administrative, and office support staff.
- Oversee recruitment, onboarding, mentorship, and professional development.
- Analyze, develop, and implement region-specific process improvements to ensure efficient and high-quality service delivery.
- Provide consultation and recommend changes to agency practices to mitigate risks and improve communication with the public.
- Establish team goals and objectives, develop implementation strategies, and develop performance standards to ensure both individual and cross-program success.
Representation and Collaboration:
- Serve as the regional liaison to agency committees, workgroups, and multidisciplinary teams to advance agency initiatives, resolve issues, and align operational priorities.
- Present findings, analyses, and recommendations to executive management.
- Represent the region in matters related to the COOP, emergency response, and disaster management.
WORKING CONDITIONS:
Work Setting, including hazards:
- The duty station for this position is at the regional headquarters.
- Remote/ telework options may be available.
- This position performs a variety of complex, stand alone, time sensitive duties that affect all regional programs and staff.
- Must be flexible, and able to facilitate cooperation and motivate team members to accomplish goals.
- Typical work frequently requires the use of initiative and independent judgement.
Schedule:
Typically, Monday through Friday, 8:00 am to 5:00 pm. A varied schedule may be required due to workload demand and responding to emergencies.
Travel Requirements:
Occasional travel required.
Customer Interactions:
This position works collaboratively with the Director’s Office, the Regional Program Managers and Enforcement Captain and their respective staffs, to ensure cross-program coordination and communication related to agency business practices. Additionally, this position interacts with the public, stakeholders, local governments, and co-managers.
QUALIFICATIONS:
Required Qualifications:
Option 1:
- One (1) year of professional experience as an Administrative Assistant 4.
Option 2:
- Four (4) years of professional experience in public administration, business operations or equivalent.
Option 3:
- A Bachelor’s degree involving major study in public administration, business operations or closely allied field.
AND
- Two (2) years of professional experience in public administration, business operations or equivalent.
Option 4:
- A technical degree, vocational education, or an associate’s degree involving major study in public administration, business operations or closely allied field.
AND
- Three (3) years of professional experience in public administration, business operations or equivalent.
Preferred Qualifications:
In addition to the required qualifications, our ideal applicant will possess some or all the following:
- A Bachelor’s degree involving major study in public administration, business operations or closely allied field.
Experience:
- Experience and/or familiarity with state government and state agency operations.
- Experience drafting, editing, and finalizing professional correspondence.
- Experience in budget and facilities management, and project management.
- Supervisory/management experience.
Licenses and Certifications:
- Valid driver’s license.
Skills and Abilities:
- Strong communication and interpersonal skills.
- Team leadership for multidisciplinary project teams.
- Critical thinking, complex analysis, and problem-solving skills.
Include the following:
- A completed online application showcasing how your qualifications align with the job requirements.
- An up-to-date resume.
- A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
- At least three professional references with current contact information.
Supplemental Information
In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the “Benefits” tab at the top of this announcement to learn more.
Important Note:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
Veteran and Military Spouse Preference Notice:
Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following:
- Notify us of your veteran or military spouse status by email at Ashley.Lee@dfw.wa.gov.
-
Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
- Please redact any PII (personally identifiable information) data such as social security numbers.
- Subject line must include recruitment number, position, and spouse/veteran (example: 2024-1234 – Biologist 1 – Veteran)
- Include your name as it appears on your application in careers.wa.gov.
Diversity, Equity, and Inclusion Employer
As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.
Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.
Other questions: If you have other questions regarding this position, please reach out to Ashley.Lee@dfw.wa.gov and reference job #2025-07440.