Front Desk Clerk

The Union County Clerk of Courts is seeking a dependable and customer-focused Front Desk Clerk to provide administrative support and deliver excellent service to the public and legal community.

Working under the general supervision of the Office Manager and the administrative direction of the Clerk of Courts, the Front Desk Clerk supports the Criminal, Civil, and Domestic Relations Divisions by performing a variety of front-line and clerical duties.

Key Responsibilities:

Serve as the first point of contact by answering the main phone line and greeting attorneys, litigants, and visitors.

Accept and process in-person filings, e-filings, and issue court orders and notices.

Maintain, pull, and update case files as needed.

Order and maintain office supplies.

Complete daily errands, including mail runs and bank deposits.

If you are detail-oriented, organized, and have a passion for public service, we encourage you to apply and become part of this dedicated team serving the citizens of Union County.

QUALIFICATIONS

Completion of secondary education or equivalent; two (2) - four (4) years' experience in customer service, general office keeping, or bookkeeping; ability to work quickly and accurately; or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities. Must be capable of passing a comprehensive pre-employment background investigation, including a criminal records check. This is a full-time, non-exempt, unclassified position.

LICENSURE OR CERTIFICATION REQUIREMENTS: 
Continuing education classes as needed.

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive:
Personal computer, computer software (e.g., Microsoft Office, Outlook, ATPSII, other applicable software), printer, scanner, copy machine, calculator, fax machine, credit card machine, shredder, electric court seal, and other standard business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:  
The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in and around crowds; may have contact with emotional or distraught people; occasionally required to stand, walk, stoop, kneel, crouch, or crawl on even and uneven surfaces; occasionally required to lift, carry, push, or pull objects 25 lbs. or less.

Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work.

ESSENTIAL FUNCTIONS

(1) Performs public relations duties; answers and directs incoming calls; responds to incoming public; follows all orders of the Court of Common Pleas and carries out orders of the court; responds to and assists court, attorneys, and public; performs record checks for Government and/or Local agencies; processes public record requests and delivers necessary papers to Sheriff and Police Departments throughout county. 

(2) Receives and Processes documents for new and pending cases from Pro Se litigants. Accepts E-filings from the Court of Common Pleas and issues documents to case parties. 

(3) Prepares case files for the Criminal/Civil/and Domestic Divisions and updates pleadings with the court daily. 

(4) Performs secretarial and clerical tasks (e.g., maintains lists and records; receives and receipts monies collected; assists other clerical staff with programs; etc.); maintains office equipment.   

(5) Performs daily bank deposits and distributes mail. 

(6) Maintains required licensures and certification, if any.

(7) Meets all job safety requirements and all applicable safety standards that pertain to essential functions.

(8) Demonstrates regular and predictable attendance.
 

OTHER DUTIES AND RESPONSIBILITIES:

9) Performs other related duties as assigned.

(10) Attends staff meetings as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS

(*indicates developed after employment)

Knowledge of:  *County, Department, and Division goals and objectives; *County, Department, and Division policies and procedures; *personnel rules and regulations; government structure and process; data processing techniques and procedures; accounts receivable; office practices and procedures; *Ohio Revised Code (applicable sections); bookkeeping; public relations; records management; customer service; full knowledge of CMS forms generation process, Microsoft Office Word product and Courtview Systems Administration functions.

Skill in: computer operation; use of modern office equipment; operation of credit card equipment/cash register.
(*indicates developed after employment)

Knowledge of:  *County, Department, and Division goals and objectives; *County, Department, and Division policies and procedures; *personnel rules and regulations; government structure and process; data processing techniques and procedures; accounts receivable; office practices and procedures; *Ohio Revised Code (applicable sections); bookkeeping; public relations; records management; customer service; full knowledge of CMS forms generation process, Microsoft Office Word product and Courtview Systems Administration functions.

Skill in: computer operation; use of modern office equipment; operation of credit card equipment/cash register.