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Hotel Assistant General Manager

NCG Hospitality
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Join our team, a 2025 USA Today Top Workplace Winner!

 

Now hiring a Hotel Assistant General Manager at the Courtyard Chandler Fashion Center. 
 

Why You’ll Love Working with Us
The Courtyard Chandler Fashion Center is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. 


How You’ll Make An Impact
Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue. 

Guest Experience & Team Leadership

  • Provide exceptional guest service while setting high service standards for the Front Desk team to follow
  • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
  • Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

  • Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
  • Ensure the safety of guests and team members by upholding all safety procedures and standards
  • Support service quality by addressing guest concerns and initiating prompt, effective solutions

Financial & Front Office Administration

  • Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
  • Assist with accounting functions including billing, reporting, and financial reconciliation
  • Monitor and support procedures related to inventory, key control, and monetary handling

What does success look like in this role?

  • Three years of related work experience in hotels
  • At least two years in a hospitality management position 
  • Strong organizational skills and attention to detail
  • Ability to handle pressure with poise and finesse
  • Strong leadership and a professional image
  • Strong customer service skills to include problem-solving and complaint resolution
  • Ability to work in a fast-paced setting