Learning Management System Content Specialist
About Us
Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, is hiring an LMS Content Specialist to join our team.
Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
What Sets Activated Insights Apart:
- We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
- Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
- A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
- Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.
Why Is This Role So Special?
The LMS Content Specialist will work alongside the LMS Content Lead to ensure the accuracy, consistency, and functionality of all eLearning courses delivered through the Activated Insights LMS and external partner libraries. The LMS Content Specialist makes sure every course we deliver works the way it should. When courses are accurate, tested, and easy to access, healthcare workers can focus on learning instead of fighting technology. This role keeps our training reliable, so learners gain the skills and confidence they need to provide better care. This role focuses on quality assurance, catalog management, and course delivery, so that both internal teams and external partners can rely on training that works correctly across platforms and devices.
The LMS Content Specialist is responsible for reviewing, building, testing, and publishing eLearning courses in the LMS, managing course versions and metadata, and maintaining accurate course catalogs. This role works closely with Instructional Designers, Customer Success, Marketing, and external partners to make sure courses are built correctly, tracked effectively, and updated on time.
Key Responsibilities
Course Quality Assurance
- Review and edit all new and updated eLearning courses before release.
- Test courses in the LMS for compatibility across devices and browsers.
- Use and maintain QA checklists in collaboration with the Instructional Design team.
- Verify that courses deliver correctly to external partner libraries.
LMS Builds and Catalog Management
- Build and upload courses into the LMS, ensuring proper setup and testing.
- Keep course catalogs up to date, collaborating with Marketing and internal teams.
- Track and manage course metadata, quiz answer keys, and file packaging for LMS and partner distribution.
- Build and upload course and learning path certificates into the LMS with proper formatting.
- Create and edit projects in Adobe for messaging and course enhancements.
Support and Issue Resolution
- Monitor course-related support tickets from Customer Support.
- Replicate and test reported issues in the LMS to identify root causes.
- Escalate technical issues to the Instructional Design team as needed.
- Track all issues and resolutions to ensure accountability and follow-up.
Course Tracking and Documentation
- Maintain accurate records of course versions, status, and revisions in Microsoft Excel and task management tools such as ClickUp.
- Manage project documentation in SharePoint for cross-team visibility.
- Ensure all updates are documented and communicated to relevant teams.
External Partner Support
- Track and distribute updated course packages to external partners.
- Ensure partner libraries reflect current versions and accurate metadata.
- Coordinate with Instructional Designers to deliver updated course files.
Experience and Qualifications
Required:
- Bachelor’s degree required; English, Education, Communication, or a related field preferred.
- Strong attention to detail with experience in quality assurance or course testing.
- 1+ years of hands-on experience with LMS platforms or similar systems.
- Proficiency with Microsoft Excel and SharePoint for documentation and tracking.
- Experience using task or project management tools (ClickUp preferred).
- Experience using Adobe software such as InDesign and Acrobat.
- Ability to manage metadata, course files, and version control.
- Strong organizational skills and ability to track multiple projects at once.
- Clear written communication and problem-solving skills.
Preferred:
- Experience with eLearning authoring tools such as Articulate Storyline and Articulate Review.
- Familiarity with SCORM standards and eLearning packaging.
- Background in QA processes for software or digital content.
- Experience collaborating with marketing or product teams to maintain catalogs.
Location
- On-site at our Rexburg/Idaho Falls, ID office