Branch Manager

Branch Manager – Winston-Salem, NC

Stanley Steemer of Winston-Salem
Salary: $60,000–$90,000 annually + performance-based bonus
Full-Time | On-Site | Reports to: Director of Operations

About the Role

We’re looking for a hands-on, people-driven Branch Manager to lead our Winston-Salem operation. This individual will oversee all daily activities of the branch — from technician performance and customer satisfaction to operational efficiency and revenue growth. The ideal candidate is a confident leader who thrives on building strong teams, creating accountability, and ensuring the highest standards of service delivery.

At Stanley Steemer, we take pride in maintaining the cleanest homes and businesses in America — and we’re looking for a leader who shares our commitment to quality and excellence.

Key Responsibilities

Operational Leadership: Direct and oversee all branch operations to ensure efficiency, quality, and profitability.

Team Management: Supervise, coach, and evaluate a team of 25–35 technicians and support staff.

Recruiting & Training: Identify, hire, and onboard new team members. Deliver consistent training and mentorship to maintain performance standards.

Customer Service Excellence: Handle customer escalations and field inspections to ensure complete satisfaction and uphold brand standards.

Scheduling & Coordination: Manage daily schedules, routing, and workload balancing to optimize technician efficiency.

Performance Metrics: Monitor and manage KPIs including Revenue per Hour (RPH), Add-On Average, Sold-to %, Redo Rate, Quality Score, and Cancellation %.

Safety & Compliance: Enforce company policies, safety protocols, and cleanliness standards for all equipment and vehicles.

Reporting & Accountability: Report weekly results and progress to the Director of Operations; participate in regional meetings and performance reviews.

Minimum Qualifications

Associate’s or Bachelor’s degree preferred (Business, Management, or related field).

Valid driver’s license with a clean driving record.

Strong proficiency in Microsoft Excel, Teams, and scheduling systems.

Excellent verbal and written communication skills.

Demonstrated leadership ability, team motivation, and conflict resolution skills.

Ability to manage multiple priorities in a fast-paced, service-driven environment.

Experience in service management, operations, or team leadership is preferred but not required. We’re willing to train the right candidate who demonstrates strong leadership potential.

Desired Traits

Hands-on leader who leads by example and promotes a culture of accountability.

Data-driven and organized, using metrics to guide decisions and drive results.

Customer-first mindset focused on quality and long-term relationships.

Coach-oriented communicator who develops and empowers others.

Problem solver with sound judgment and calm under pressure.

Compensation & Benefits

Base salary: $60,000–$90,000 annually (based on experience)

Performance bonus based on branch results and metrics

Health, dental, and vision insurance

Paid time off (PTO) and paid holidays

Company vehicle allowance and phone stipend

Opportunities for advancement across multiple Stanley Steemer locations

About Stanley Steemer

Stanley Steemer is a nationally recognized leader in cleaning and indoor air quality services, locally owned and operated with a commitment to excellence, safety, and professional development. Our Winston-Salem team is part of a five-branch network serving four states — offering exceptional service, teamwork, and career growth for driven professionals.

How to Apply

Apply directly through Handshake with your resume and a short note about why you’re interested in leading our Winston-Salem branch. We’re excited to connect with candidates who are ready to make a meaningful impact and grow with us.