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Account Management Intern

GNCO Inc.
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JOB DESCRIPTION:

Account Management Intern (SUMMER 2026) - INDEPENDENCE, OH (ON-SITE)

Compensation: 40 hrs/week, Paid

Location: Full-time, On-site

Our Summer Internship Program was recognized as the 2022 GenerationNext Program of the Year by Engage Cleveland, and we’re looking for our next round of interns! This program connects young professionals with a quickly growing company in a key industry, providing hands-on experience, mentorship, and development.

The program runs from after Memorial Day through mid-August, with a first-week onboarding (split between Cleveland headquarters and assigned site) followed by 10 weeks of hands-on, in-depth experience. 

INTERNSHIP SUMMARY

The Account Management, Client Experience Intern will support the Client Experience department by working on a variety of projects and tasks that enhance customer satisfaction and operational efficiency. This team is responsible for delivering exceptional service to clients through proactive communication, coordination of account activities, and continuous improvement of client-facing processes. Interns will gain exposure to client relationship management, reporting, and cross-functional collaboration.

ESSENTIAL FUNCTIONS

  • Assist Account Managers with ongoing proposals and quotes for various equipment, devices, and services as requested by the client or Strategic Consultant.
  • Make outbound contact with vendors following up on missing or late items from service providers for clients.
  • Support the addition and removal of client assets to various maintenance programs within the Salesforce database.
  • Assist with transportation/freight for Account Managers to execute on client needs.
  • Help onboard new client sites as necessary, including processing onboarding client inquiries and requests.
  • Maintain client and vendor files including Master Service Agreements, invoices, and other documents in the appropriate databases.
  • Manages special projects and schedules tasks, coordinating with various team members to accomplish the results.


POSITION QUALIFICATIONS

EDUCATION

  • Pursuing a degree program in a Business-related field, Logistics/Supply Chain major preferred.

EXPERIENCE

  • Experience in a business/customer service environment preferred.

ADDITIONAL REQUIREMENTS

  • Ability to work both independently and on a team to effectively prioritize demands and execute tasks.
  • Strong project management and organizational skills.
  • Strong analytical and documentation skills.
  • Strongly skilled with using Microsoft Excel.
  • Excellent project management skills.
  • Excellent written, verbal and presentation skills.
  • Keen attention to detail.
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
  • Demonstrated ability to be proactive and forward thinking.
  • Able to effectively interface with other resources in the organization to achieve results.
  • Demonstrated ability to drive results.


CULTURE & CORE VALUES
Fleet Team’s culture and values are an integral part of our success. All Fleet Team employees, including interns, will promote and adhere to the core values of Fleet Team listed below:

  • Collaborative: Being team oriented, showing leadership, being helpful, and having a positive attitude.
  • Accountability: Independence, being self-sufficient, self-reliant, autonomous.
  • Enterprising: Showing initiative, resourcefulness, and leadership, having an innovative and energetic spirit, readiness to act, being self-motivated.
  • Ownership: Having the work ethic to do your job with the big picture in mind, client-focused, professionalism, ethics similar to an owner: a sense of belonging, responsibility, resilience, and personal involvement, strong desire to succeed.
  • Quality: Be prepared and do it right the first time. The quality of our work ensures client satisfaction, profitability, long-term partnerships – all vital to our growth.
  • Mutuality: We do what is right and fair for our clients, partners, and employees. We expect a lot but give a lot back.

Fleet Team Inc. is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.