Client Experience Representative

Join Our Growing Team as a Client Experience Representative!

Are you a talented and motivated professional seeking a role where you can truly make an impact and grow? Deserved Comfort, a stable and expanding small business with 40 years of success, is looking for a Client Experience Representative to join our tight-knit team.

This isn't just a job; it's an opportunity to become an integral part of our operational success and client satisfaction. We're seeking someone ready to take on leadership, accountability, and increasing autonomy as they develop within our company.

What You'll Do:

As our Client Experience Representative, you will be crucial in cultivating and maintaining our valuable client relationships, directly contributing to our business goals. You'll view our clients as people we get to know and keep for years- not just one-time customers.

Your responsibilities will include:

Proactively retaining existing clients through exceptional, personalized service and re-engaging past leads or inactive clients.

Sales Support: Collaborating on sales initiatives by nurturing relationships and identifying opportunities for growth.

Expert Communication: Handling all phone and email correspondence proficiently and professionally.

Operational Support: Working closely with the General Manager and Field Staff to ensure smooth daily operations and meet our client quality service expectations.

Contributing to Culture: Playing a role in fostering a positive employee culture and clear internal communication within our small business environment.

What We're Looking For:

We're seeking a candidate with a proven track record of ensuring business success through strong client relationships.

If these non-negotiable traits describe you, we encourage you to apply:

Personable & Approachable: You genuinely enjoy connecting with people and can easily build rapport with a diverse clientele and team.

Problem Solver with a "Can-Do" Attitude: You handle complaints or issues with positivity and proactivity, always looking for solutions.

Adaptable & Detail-Oriented: You thrive in a dynamic environment, adept at juggling priorities while maintaining meticulous attention to detail and utilizing established systems.

Experienced in a Service Industry Small Business: You understand the unique dynamics and high-touch client expectations of a small service-based company.

Skilled in Client Retention & Cultivation: You have a history of keeping clients happy and bringing back past ones.

Tech-Savvy: You are proficient with essential business technology, including CRM and scheduling platforms, communication platforms, and Google Workspace applications.

Salary: Based on Experience

Company Benefits: Paid vacation and holidays. Health, dental, vision, accident, disability, life and supplemental insurance.

This Full-time role is perfect for the quick thinker who thrives in a collaborative small business setting and is eager to contribute to both client and operational success. If you're ready to grow your career with a stable and expanding company, we encourage you to apply!