Human Resources Assistant Manager

Overview of Position: As a vital member of the Windham Mountain Club Human Resources team, the Human Resources Assistant Manager will support various HR functions with a primary focus on recruiting and retention strategies and will proactively develop and execute effective recruitment and retention initiatives. This role will act as a liaison between HR and department managers ensuring HR alignment with organizational goals and facilitating a positive work environment.

Job Duties: The list below best represents many tasks you will be asked to perform at some time during your employment here at Windham Mountain Club (WMC). We cannot predict all the challenges that we may face in providing the exceptional experiences our teams and guests expect, so additional duties and responsibilities may be added as needed.

Recruitment:

• Collaborate with the Directors of HR and departmental managers to develop and oversee recruiting strategies for all positions: full-time, part-time, and seasonal.
• Utilize data and analytics to create specialized recruiting programs, enhance job postings, target external recruitment efforts and applicant screening processes.
• Maintain a proactive pool of qualified candidates to ensure an adequate pipeline for WMC’s growth.
• Coach hiring managers on effective interviewing techniques and provide resources to bridge gaps in recruiting knowledge.
• Research and recommend new sources for recruiting talent, including partnerships with local schools and community organizations.

Employee Onboarding:

• Facilitate the onboarding process for new hires, ensuring a seamless transition through well-structured orientation programs and materials.
• Check in with new employees during their initial weeks to ensure a smooth acclimation and address any concerns.

Retention:

• Analyze employee feedback and turnover data to develop and implement recognition and incentive programs that align with WMC’s mission and values.
• Coordinate employee engagement activities and morale-enhancing initiatives, ensuring alignment with staff interests and company culture.
• Partner with the marketing team to evaluate employee experience metrics and design recognition programs based on findings.

Performance Management:

• Support the performance evaluation process by assisting managers in setting goals, conducting regular performance conversations (1 on 1s) and completing seasonal performance reviews.
• Identify training and development needs based on performance assessments to foster employee growth.

Training and Talent Development:

• Assist HR Director in facilitation of training programs.

Employee Relations:

• Serve as a resource for employee inquiries and issues, promoting a supportive and organized workplace.
• Assist in conflict resolution and disciplinary processes, maintaining a fair and respectful approach.

HR Administration:

• Ensure accurate employee records and HR databases are maintained, ensuring confidentiality and compliance with labor laws.
• Prepare HR reports and analytics for HR leadership review, contributing to strategic planning.

Work Schedule and Conditions: We are in the business of providing exceptional experiences for our team members, their families and guests. Our busy periods are weekends and holidays over the winter season which we are expected to work. You may also expect to be asked to work extra hours or days on occasion, especially during the holidays.

Job Qualifications:

• Bachelor’s in Human Resources or related field required and/or prior relevant work experience.
• PHR or SPHR preferred
• Must have proven experience in HR with strong background in recruiting and retention work, preferably in the hospitality industry
• Must be comfortable interacting with employees, team members and guests in a friendly and helpful manner
• Must have excellent communication and interpersonal skills, written and verbal, with an emphasis on presentation and coaching skills
• Strong organizational and multitasking capabilities with the ability to manage and compile data for reporting purposes
• Knowledge of HR practices, labor laws and experience using HRIS systems (e.g., ADP, Kronos, etc.)
• Must have strong computer skills, including knowledge of Microsoft Excel, Word and PowerPoint

Physical Requirements:

• Ability to lift and maneuver up to 30 pounds.
• Ability to sit, stand and walk for up to 8 hours.
• Ability to work outdoors in various weather conditions.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.
• Ability to perform fine motor skills congruent with operating computers and smart phones.