Senior Catering Manager

The DoubleTree Suites by Hilton Boston Cambridge is looking for their next Senior Catering Manager.

Located half a mile from Harvard Business School, this hotel features 267 total guest rooms and 2,037 square feet of meeting space with their largest space at 925 square feet.

Our ideal candidate will have at least two years of experience in a hotel catering or group sales environment, with a proven track record of converting group leads into successful bookings. They are highly motivated to act on leads and consistently deliver positive results, demonstrating creativity and enthusiasm in showcasing the hotel to potential group clients.

Shift Pattern: Typical office hours of 8:30AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client events for the hotel.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·       Access to pay when you need it through DailyPay

·       Medical Insurance Coverage – for you and your family

·       Mental health resources including Employee Assistance Program

·       Best-in-Class Paid Time Off (PTO)

·       Go Hilton travel program: 100 nights of discounted travel

·       Parental leave to support new parents

·       Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·       401K plan and company match to help save for your retirement

·       Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

·       Career growth and development

·       Team Member Resource Groups

·       Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?:

As Senior Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

As a Team Member, your essential functions in this role include such things as:

• To organize, plan and prioritize your duties by developing plans and goals.

    • Timely communication to internal and external clients via telephone, email, written documents or in person.

    • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.• Demonstrate         knowledge of job systems, products, booking systems, and processes.

   • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

   • Selling and influencing both internal and external clients.     

   •Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

   •Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs.

• Regular attendance.