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Program Solutions Specialist

Summit Group
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The Program Solutions Specialist manages the day-to-day responsibilities associated with multiple clients’ business objectives. The person in this role will implement and develop eStore merchandise programs and coordinate with all internal departments and teammates to ensure success. This individual will also produce timelines for deliverables, facilitate meetings and client correspondence and deliver reporting as outlined in client contracts. This role will act as the steward for client contracts and ensure that all contractual obligations are being met accordingly. 

  • Work closely with internal teams to develop relationships.
  • Work in conjunction with Account Directors to develop a strategic plan to grow margin and sales
  • Ensure that E-stores support overall retention and growth strategy, troubleshoot when necessary
  • Coordinate and consult with internal departments as needed
  • Act as communication liaison to internal departments that support customer – Sales, Customer care, IT, Distribution and Accounting
  • Organize data and deliver program reporting
  •  Work with sales team to develop client business review, marketing calendars and promotions that support client goals
  • Provide recommendations to management to reduce costs, streamline processes and reduce company and client inventory exposure
  • Create timeline and communicate launch and refresh status updates to stakeholders
  • Direct re-order activities and monitor stock levels with the assistance of the purchasing manager
  • Source merchandise with the assistance of the account management team to keep e-store fresh
  • Work with marketing, merchandising and Account teams to market and promote programs
  •  Ensure that program merchandise meets brand, quality and margin standards
  • Serves as a liaison and primary point of contact for cross functional partners/brands and  evaluate, prioritize, develop, manage, implement and test all online company store initiatives.
  • Helps to develop the user experience of assigned Program websites including site navigation, content development, online sales funnels and online promotional campaigns.
  • Perform inventory analysis, work with Purchasing manager to place inventory orders and to ensure proper inventory turns.