General Manager

Fresh Monkee - General Manager

Fresh Monkee is looking for an energetic, hands-on leader to bring our mission to life! As General Manager, you’ll inspire, train, and empower a passionate team to deliver an unforgettable customer experience. You’ll be the heartbeat of the store — driving daily operations, ensuring every shake is crafted to perfection, and creating an upbeat, positive environment that customers love coming back to.

From staffing and scheduling to maintaining quality, managing inventory, and keeping our shop spotless, you’ll lead by example and make every shift count. We’re looking for someone who thrives in a fast-paced, people-first environment and lives the Fresh Monkee values every single day.

Responsibilities

Team Leadership & Staff Management

Hire, train, and develop team members to maintain high operational and service standards.

Create and manage weekly schedules to ensure coverage and labor efficiency.

Provide ongoing coaching, performance feedback, and recognition to motivate staff.

Enforce company policies, including corrective actions when needed, in compliance with labor laws.

Customer Experience

Ensure a welcoming, upbeat atmosphere that reflects the Fresh Monkee brand.

Address customer questions, feedback, and complaints promptly and professionally.

Lead by example during peak hours to maintain smooth operations and high service standards.

Promote menu add-ons and educate customers to increase sales and brand engagement.

Operations Management

Oversee daily operations including ordering, inventory control, and product quality.

Maintain compliance with health and food safety regulations.

Monitor equipment, coordinate repairs, and ensure clean, efficient store environments.

Execute and continuously improve procedures for opening/closing, cash handling, inventory, and portion control.

Financial Oversight

Manage budgets, monitor expenses, and control costs to meet profitability goals.

Review sales and performance reports to drive operational improvements.

Identify opportunities to increase efficiency and revenue.

Community & Business Growth

Build partnerships with local businesses and wellness organizations.

Explore catering, sampling events, and community engagement opportunities.

Stay current with market trends and customer needs to drive business growth.


Experience & Qualifications

2+ years of management experience in food service, quick-service, or hospitality preferred.

ServSafe certification (or willingness to obtain); strong understanding of food safety standards.

Proven leadership skills with the ability to train, motivate, and develop a high-performing team.

Excellent communication, organization, and customer service abilities.

Strong analytical and problem-solving skills, with a focus on efficiency and results.

Comfortable working in a fast-paced, hands-on environment and using POS/tech systems for scheduling, inventory, and reporting.

Passionate about health, wellness, and delivering an exceptional customer experience.