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Instructional Technology Specialist

Lake Michigan College

Instructional Technology Specialist

Posting Number: 0001021

Reports to: Manager, IT Security & Operations

Department: Information Technology

Classification: Non-Exempt

Full or Part-time: Part Time

Job Summary:

Position offers support and technical assistance to classrooms and end-users who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Under direct supervision of Manager, IT Security & Operations, position is accountable for maintenance and support of classroom and online instructional tech and providing training and support for faculty and students in use of academic technology tools. Position also manages incoming requests and creates solutions to unexpected problems. Position will be heavily involved with day-to-day helpdesk activities, including resolution of IT problems, answering call and emails, responding to incoming tickets, communication with IT staff and customers, and providing timely support to ensure timely response within applicable SLA timeframes and appropriate resolution.

Essential Functions:

1. Provides first-line troubleshooting for all academic/classroom technology tools and software. 2. Collaborates with Institutional Design and Teaching Technology in assessing, installing, and troubleshooting classroom instructional technology tools. 3. Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the service desk ticketing system 4. Record events and problems and their resolution in the ticketing system 5. Perform routine troubleshooting through diagnostic techniques and pertinent questions 6. Troubleshoot, diagnose, and resolve technical hardware and/or software issues 7. Determine the best solution based on the issue and details provided by customers 8. Provide quick resolution, follow-up with customers, and excellent customer service 9. Provide accurate information on IT products and services 10. Redirect unresolved issues to the next level of support personnel 11. Provide needed information on IT products or services 12. Provide feedback on processes and make recommendations on areas to improve 13. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. 14. Assist with Installation, configuration, and upgrades for PC software 15. Assist with maintaining inventory of equipment and software 16. Pass on any feedback or suggestions by customers to the appropriate internal team 17. Other duties as assigned

Other Duties:

Under the direct supervision of the Manager, IT Security &Operations, the Part Time Instructional Technology Specialist is accountable for the maintenance and support of classroom and online instructional technology and providing training and support for faculty and students in the use of academic technology tools. the part-time helpdesk support technician also manages incoming requests and creates solutions to unexpected problems. The individual will be heavily involved with day-to-day helpdesk activities, including resolution of IT problems, answering call and emails, responding to incoming tickets, communication with IT staff and customers, and providing timely support to ensure timely response within applicable SLA timeframes and appropriate resolution.

Accountabilities:

Job Specifications:

• Associate degree required, associate degree in Computer Information Systems (CIS ) or Computer Science (CS) is preferred.

• A+ or equivalent certification is preferred

• General awareness of computer systems, PC repair, and network management is required

• Good knowledge of and demonstrated ability to troubleshooting issues

• Hands-on experience with diagnosing and resolving basic technical issues

• Ability to effectively interface with technical and nontechnical staff at all levels

• Proven communication, active listening, analytical, and problem-solving skills required

• Customer oriented and patient

• Excellent communication and interpersonal skills

To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predicable on-site attendance as an essential job functions. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College’s Flexible Scheduling and Remote Work Options policy.

Grade:

Salary Range: $16.40 - $19.42

Special Instructions to Applicants:

Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu.

https://www.lakemichigancollege.edu/about.

Official transcripts required upon hire.

Virtual Campus tour:

https://www.youtube.com/watch?v=NMxd91KXcGs

Open Date: 10/10/2025

Closing Date:

To apply, visit https://apptrkr.com/6639630

About Lake Michigan College

Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake’s breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region’s future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive https://www.youtube.com/watch?v=cDxSkLCPzJk.

Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college’s facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.

Living in Southwest Michigan

Southwest Michigan attracts millions of tourists who come for our https://www.youtube.com/watch?v=9nzM2vKZIhE, https://www.youtube.com/watch?v=53VTKiyNImo, and nationally acclaimed https://www.youtube.com/watch?v=EREbfSoPURY. But many who visit, choose to stay for our http://berriencounty.org/uploaded_images/files/2015%20Berrien%20County%20Profile%20Proof.pdf.

LMC’s main campus is nestled in a watery and wooded wildlife sanctuary, yet it’s less than a half-day’s drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis.

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