Client Experience Intern

About Us:

At The National Training Group, LLC., we are a global marketing and service company meeting the needs of our customers—driven by technology and AI. Our mission and vision are rooted in our passion for innovation, and we take pride in teaching AI and cutting-edge tech to our team and partners. Our culture is defined by massive action, global impact, and a commitment to the success of our clients and those we serve. With 14 companies and numerous corporate brand partners, we offer diverse opportunities across industries.

As a member of our team, you’ll take responsibility for marketing, sales, and working in the vertical that matches your interests. This position is part-time, flexible, and structured as an independent contractor role—not as an employee. You will start as an intern, with the potential to grow within our organization.

If you’re ready to join a company that values technology, growth, and action, we want to hear from you!

Position Overview:

Deliver exceptional experiences to our clients as a member of our client experience team. You'll engage with customers, solve inquiries, and support service delivery that exceeds expectations. This role strengthens your problem-solving, communication, and relationship management skills—all vital to building lasting partnerships and satisfaction.

Client Support & Onboarding:

• Assist with scheduling onboarding calls and preparing welcome materials.
• Support intake processes, ensuring accurate and timely client data.
• Help maintain client folders and deliverables.
• Attend onboarding or milestone calls and take detailed notes.

Communication & Relationship Management:

• Draft follow-up emails, thank-you messages, and support notes.
• Track client feedback, questions, and open action items.
• Help keep CRM notes updated and tagged for easy team use.
• Monitor inboxes and escalate issues when necessary.

Retention & Satisfaction Monitoring:

• Support survey distribution and basic NPS data collection.
• Review satisfaction insights and highlight trends or concerns.
• Help prepare summaries and reports on client engagement metrics.
• Collaborate on ideas to improve the client experience journey.

Team Collaboration & Delivery:

• Attend team meetings focused on retention, service, or delivery flow.
• Communicate with sales, operations, and marketing as needed for client updates.
• Contribute to the creation of FAQ sheets, onboarding scripts, or help docs.
• Assist in organizing client events, check-ins, or milestone celebrations.

Qualifications:

• Empathetic communicator with strong written and verbal skills.
• Comfortable using email, spreadsheets, and shared tools to stay organized.
• Detail-oriented, deadline-driven, and client-conscious.
• Experience in service roles, event planning, or client-facing projects is a plus.

Desired Skills:

• Familiarity with CRMs (GHL, Airtable) or survey tools (Google Forms, Typeform).
• Interest in service design or customer success.
• Passionate about helping people feel heard and supported.
• Able to handle tasks independently while syncing with the team.

This position is remote. Only candidates with reliable availability, consistent digital communication, and ability to attend live check-ins will be considered.

In accordance with our hiring standards and company policies, all positions are contingent upon successful completion of background verification and intern agreement signing.

The National Training Group, LLC. is an equal opportunity employer. All decisions are based on merit, performance, and role requirements. We do not discriminate on the basis of race, religion, age, gender identity, orientation, national origin, veteran status, disability, or legally protected status.