Database Specialist

Job Title: Database Specialist (Hybrid) 
Location: Baltimore, MD
Duration: 3 Months

This individual must reside within commuting distance from global headquarters in Baltimore, MD

Work Designation: 4 days onsite + 1 day remote

Schedule: 40 hrs/week

Travel: 5-10% of the year

Description

Essential Duties and Responsibilities:

• Support the migration of community and database assets from legacy software to new platforms, ensuring continuity and data integrity.
• Track progress and resolve issues throughout the migration process, maintaining clear documentation and communication with stakeholders.
• Develop and maintain a comprehensive survey library categorized by product type and end use to support consistent data collection and analysis.
• Ensure compatibility of question types and response formats across systems to enable seamless data transition and usability.
• Design and implement standardized report templates tailored to specific end uses and business divisions for efficient insights delivery.
• Create detailed Standard Operating Procedures (SOPs) and user-specific onboarding documentation to facilitate smooth adoption of new software.
• Organize and ensure accessibility of image assets—including logos and product visuals—within the new software environment to support branding and reporting needs.
• Facilitate the collection and integration of team members' ideas and preferred working methods to enhance collaboration and efficiency.
• Field Testing/Community Recruitment as needed.
• Ad Hoc testing support as needed.

Qualifications: Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills, with the ability to clearly convey technical information and collaborate across cross-functional teams.
• Proficiency in Microsoft Excel, including data organization, pivot tables, and basic formula creation to support tracking and reporting needs.
• Exceptional organizational skills with a keen attention to detail, capable of managing multiple tasks and maintaining structured documentation.
• Demonstrated project management experience, including planning, execution, and follow-up across software migration and process improvement initiatives.
• Experience in community management, with an understanding of user engagement, feedback collection, and platform transition strategies.
• Ability to create and maintain SOPs, onboarding materials, and user guides tailored to diverse audiences and use cases.
• Comfortable working in dynamic environments and adapting to evolving software tools and workflows.
• Excellent Mac or PC computer skills. Other computer skills a plus: Microsoft Office, spreadsheet, database and statistical software
• Must be detail oriented, able to prioritize tasks and work under pressure to successfully meet multiple deadlines
• Excellent communication skills
• Ability to effectively present information and respond to questions from multiple sources

Candidate Requirements

• Core Experience
  • Data analysis (handling, interpreting, and reporting data)
  • Managing transitions (process/data migration support)
  • Data entry and administrative responsibilities
  • Experience handling large datasets and working with Excel sheets
  • Familiarity with CRM tools (Salesforce, HubSpot, or similar)
• Preferred Technical Skills
  • Comfortable with database management concepts
  • Experience with Salesforce/CRM systems for customer data tracking and reporting
• Soft Skills
  • Detail-oriented and organized
  • Strong communication skills (to collaborate with internal teams)
  • Ability to work independently and manage deadlines

Education and/or Experience:

• Education: Bachelor’s degree or appropriate course work/experience in Project Management.
• Experience working with data sets and managing projects
• Ability to engage and recruit testers to build appropriate testing community, as needed.
• The candidate does not need to have a specific background.

Interview: 1 to 2 rounds