Human Resources Manager

Human Resources Manager – Employee Relations & Recruitment Oversight

The Human Resources Manager is a key member of the HR leadership team, responsible for employee relations, workforce engagement initiatives, providing oversight of recruitment and retention including providing direct supervision to the recruitment team. This role ensures that HR practices reflect the organization’s mission and values of dignity, empowerment, collaboration, accountability, and innovation, while supporting a workforce that delivers 24/7 care to individuals with intellectual disabilities and autism.

The HR Manager acts as a strategic partner to program leadership, providing guidance on employee relations matters, investigations, corrective action plans, and policy interpretation. This position also ensures that recruitment strategies are aligned with staffing needs, service delivery expectations, and compliance standards.

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Responsibilities:

Employee Relations

• Serve as the lead point of contact for employee relations matters, including conflict resolution, performance management support, coaching, corrective action, dispute mediation, and investigations.
• Conduct or oversee fair, timely, and compliant investigations into workplace concerns (e.g., conduct, harassment, policy violations).
• Provide guidance and training to supervisors and managers on progressive discipline, documentation, communication, and regulatory compliance.
• Maintain employee relations case tracking and ensure consistent application of policies across departments.
• Assist with unemployment compensation claims and represent the organization during unemployment compensation hearings as needed.
• Draft and implement policies and procedures in collaboration with CHCO and legal counsel, as needed.
• Identify workforce trends and recommend proactive strategies to improve culture, retention, and engagement.

Recruitment Oversight

• Provide leadership and daily supervision to two Recruiters responsible for filling direct support, clinical, and administrative roles.
• Monitor recruitment pipelines, time-to-fill metrics, turnover trends, and candidate experience.
• Collaborate with program leadership to forecast staffing needs and develop targeted sourcing strategies.
• Ensure compliance with background check, licensing, and credentialing requirements specific to state regulatory standards.
• Support the design and execution of employer branding and recruitment campaigns.
• Ensure talent acquisition is an equitable and inclusive process.

HR Operations & Collaboration

• Serve as a key member of the HR leadership team, supporting departmental initiatives and organizational strategy.
• Partner with Training & Development to address performance patterns through coaching plans or targeted training interventions.
• Participate in licensing audits, compliance reviews, and policy updates.
• Assist with projects related to retention, recognition, DEIB, and workforce engagement.
• Serve as a member of the Retention Committee.

Miscellaneous:

• Responsible for the completion of other duties as assigned.

Required Skills/Abilities

• Working knowledge in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, SharePoint).
• Proficiency in HRIS platforms preferred; experience with Paycom is a plus.
• Working knowledge of employment laws (federal and PA)
• Strong written and verbal communication skills; ability to handle sensitive conversations with professionalism and empathy.
• Ability to navigate complex employee issues with fairness and diplomacy.
• Ability to effectively interact with a broad audience array including diverse social, cultural, and economic backgrounds.
• Ability to support and develop team members.
• Ability to work both independently and as part of a team
• Must maintain strict confidentiality of all information in compliance with laws, regulations and industry best practices

Core Competencies

• Integrity and Confidentiality – Handles sensitive information discreetly and ethically.
• Person Centered Care: The skill of providing a holistic care approach by understanding all person’s beliefs and values.
• Teamwork: The skill of demonstrating and fostering cooperation, communication, trust and consensus among individuals and groups.
• Ethics/Responsibility/Integrity: The skill of gaining the confidence and trust of others through honesty, authenticity, and acceptance of responsibility.
• Communicates Effectively: The skill of communicating both orally and in written formal in a professional and concise manner

Hours:

• 37.5 hours per week. Monday – Friday 9 am – 4:30 pm

Working Conditions:

• Environmental Conditions:      Standard Office environment with periodic on-site visits to program locations.
• May require evening or occasional weekend availability to support ER matters.

   Education and Experience

• Bachelor’s degree in Human Resources, Business Administration or related field preferred.
• Minimum of five (5) years of progressive HR experience, including at least two (2) years in employee relations or investigations.
• Prior supervisory or team lead experience, a plus.
• Eligibility for Act 33/34 clearances.
• Pre-employment drug screen required.
• Experience with 6400 regulations preferred.

Employment with Mainstay Life Services is an “at will” relationship. “At will” means that employment is of no specific length. It also means that employees and Mainstay Life Services both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason. I have reviewed the information contained in this job description and agree to accept the specific duties and responsibilities that may be assigned by my supervisor.

Mainstay is an Equal Opportunity Employer

All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other characteristics protected by law.