Account Coordinator

The Account Coordinator plays a key role in supporting day-to-day brokerage operations by managing shipment scheduling, tracking, and customer communication. This role is responsible for ensuring shipments move efficiently from pickup to delivery while meeting customer KPIs and providing exceptional service. The coordinator will work closely with internal team members, carriers, and customers to resolve issues, set appointments, and maintain accurate shipment details. Success in this role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, results-driven environment. The Account Coordinator will also engage in regular goal-setting and performance reviews with leadership, aligning individual objectives with broader company priorities. With a focus on communication, collaboration, and problem-solving, this position is designed to provide a solid foundation in logistics operations while contributing directly to customer satisfaction and company growth.