Telephone Operator

Recruiting Telephone Operators!

You will be working on a research project for one of the world’s top AI companies as an independent contractor. You will be using your experience and deep domain knowledge to design questions and help train AI models related to your expertise as a Telephone Operator.

Applicants must:

Have 4+ years full-time work experience as a Telephone Operator

Be based in the US, UK, or Canada (No other countries will be considered)

Possess strong writing skills and be comfortable working with various computer applications and platforms

Essential Skills and Tasks

We will only consider Telephone Operator experience that includes the following tasks:

·        Observe signal lights on switchboards, and dial or press buttons to make connections.

·        Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, mobile, person-to-person, and emergency calls.

·        Update directory information.

·        Perform clerical duties such as typing, proofreading, and sorting mail.

·        Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

·        Monitor automated systems for placing collect calls and intervene for callers needing assistance.

·        Provide assistance for customers with special billing requests.

·        Provide relay service for users who are deaf or hard of hearing.

·        Keep records of calls placed and received, and of related toll charges.

·        Promote company products, services, and savings plans when appropriate.

Comparable job titles for this role: 411 Directory Assistance Operator; Directory Assistance Operator; Information Specialist; Live Source Operator; Long Distance Operator; PBX Operator; TELECOM Op (Telecommunications Operator); Toll Operator

Here are more details about the role:

We aim to make the hourly compensation rate offered to you competitive based on your professional background and geographic location (please note that the listed hourly compensation scale is for U.S.-based applicants and that that scale will differ depending on where a candidate is geographically based)

The work is fully asynchronous and can be done around your schedule

This project requires that you be able to commit a minimum of 15 hours per week

The work will last for approximately 3-4 weeks after you begin the project

Please note you will need access to a desktop or laptop computer for this project and that we cannot accept applicants who use chrome book computers

With respect to pay and legal status:

We can meet industry-standard compensation expectations for your current role

We will pay you out weekly via Stripe Connect based on the number of project work hours that you log

You will be classified as an “at-will” contractor.

Please note that we cannot currently support H1-B or STEM OPT status candidates

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.