Inside Sales Representative

Looking for a career in Inside Sales that involves providing technical customer service? We’re looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Inside Sales team in Richmond, Charlotte, or Atlanta.  In this role, you will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff;
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
• Selecting and specifying products based on customer application and design prerequisites;
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager;
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
• Obtaining purchase order number and/or credit card information from customer;
• Conferring with Accounting to research and resolve invoicing or credit discrepancies;
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

Associate’s Degree (Bachelor's preferred) from a Business or Engineering program.

Preferred Attributes

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude;
• Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence;
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.