Learning Commons Manager- Computer Learning Center

Job Summary:

Reporting to the assignment area(s) campus leader, the Learning Commons Associate - Manager is responsible for overseeing and managing the day-to-day operations of one (or more) section(s) of the Learning Commons. The incumbent ensures that the primary focus of all employees in their assigned section is providing excellent customer service that maximizes student success and support. The Managing Associate is responsible for upholding and promoting the mission of the Learning Commons, and the training, supervision, and overall performance of their assigned direct reports.

Primary Duties and Responsibilities:

Essential Performance Requirements*
Supports the strategic objectives of Directors and Dean of the Learning Commons
Implements training for assigned employees; assists in the creation of training and best practices
Designs and implements sound operational policies and procedures for the Learning Commons
Evaluates effectiveness of operational policies and procedures
Recommends purchases and monitors expenditures for items suited for assigned area(s), including multiple learning labs
Develops instructional objectives, plans, and assessment tools for the area of responsibility
Maintains inventory records and an accurate accountability for all supplies, materials, equipment, and software computer packages in multiple labs
Provides excellent customer service as a primary contact for patrons of the Learning Commons
Provides tutoring services as needed in assigned areas

General Supervision and Management
Hires, trains, supervises, and evaluates Learning Commons Associates (I, II, and Senior) as well as other employees, potentially including student workers, in the assigned area(s)

Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assignment area(s) campus leader

 

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

Bachelor's degree and three (3) years' working experience related to the Essential Performance Requirements
One (1) year's experience supervising (e.g., managing, evaluating the performance of others)

Preferred Qualifications:

Master's degree
Degree in Computer Science or related field, with completed coursework in "C" Programming, Programming Fundamentals I, II, and III, and Java Programming
At least one (1) year's working experience in a college-level setting, tutoring or teaching Computer Science or Information Technology courses
At least one (1) year's working experience coaching and developing a team in a college-level setting
At least one (1) year's working experience designing, implementing, and assessing new programs
At least one (1) year's working experience with makerspace initiatives, programs, and technologies

Knowledge, Skills and Abilities:

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Skilled using Microsoft Windows, the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint, and using web browsers to access the internet
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Skilled with coordination by adjusting actions in relation to others' actions
Skilled using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to Consider the relative costs and benefits of potential actions to choose the most appropriate one
Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
Ability to negotiate by bringing others together and trying to reconcile differences
Ability to maintain a service orientation by actively looking for ways to help people
Ability to manage one's own time and the time of others