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Customer Service Representative

King & Bishop
Email

Overview:
Customer Service Representative (temp: 3-4 months):

  • $18.50/hr
  • Shifts will be evenings M-F (12:30 pm-9pm) with rotating Sunday shifts (9am-6pm; on the rotating Sunday worked; they will have a weekday off)
  • Cape Coral, FL
  • Minimum 2 years customer service experience required
  • High school diploma or equivalent required
  • Proficiency with customer service software and CRM systems
  • Excellent verbal and written communication skills

 

 

Our client is seeking a detail-orientated Customer Service Representative to join their team! You will be assisting customers/clients with product questions, problems, order inquiries, placing orders, and other customer/client related questions. This position will provide excellent customer service while promoting and guiding clients towards achieving their health and wellness goals.

KEY RESPONSIBILITIES & DUTIES

  • Attract potential customers/clients by answering product and service questions, suggesting information about other products and services.
  • Educate the customer/client on healthy lifestyle choices, nutrition, exercise, stress management and other wellness topics.
  • Opens and maintains customer/client records by updating account information in CRM/database software.
  • Place orders via Phone, Mail, E-mail, video, or chat.
  • Maintains sales goals by up/cross selling products.
  • Resolve product or service problems by clarifying the customer's/client’s complaint, determining the cause of the problem. Select and explain the best solution to solve the problem. Expedite correction or adjustment. Follow up to ensure resolution.

    o Via all service channels (case, email, mail, chat, video and phone)

  • Inform customers/clients of any pertinent company policies.
  • Document all interactions in CRM/database software.
  • Fill out appropriate forms including escalation issues.
  • Recommend potential products or services to management by collecting customer/client information and analyzing customer/client needs.
  • Prepare product or service reports by collecting and analyzing customer/client information.
  • Communicate properly with Supervisors or Management regarding any internal or external issue.
  • Follow all standards/expectations put forth by management.
  • Research answers for customers/clients via website, internet, and internal knowledge database.
  • Wear a headset for the duration of shift.
  • Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES

  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle stressful situations and remain calm under pressure.
  • Proficiency with customer service software and CRM systems.
  • Perform basic mathematical calculations to assist customers with billing inquiries, product pricing, and discounts.
  • Strong organizational skills and attention to detail.
  • Ability to work both independently and as part of a team.

EDUCATION/EXPERIENCE/LICENSES/CERTIFICATIONS

  • High school diploma or equivalent required.
  • Minimum of 2 years customer service experience.

SUCCESS PROFILE

  • Friendly, patient, and empathetic.
  • Highly motivated, enthusiastic, and proactive.
  • Self-sufficient.
  • Reliable and punctual.
  • Ability to multi-task and adapt to change.
  • Strong work ethic and integrity.