Healthcare Access Specialist

Community Health Alliance is looking for a Healthcare Access Specialist.  Join our talented team of Population Health Management that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income. 

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more. 

Job Description: The Healthcare Access Specialist serves as an active member of the Community Health Alliance (CHA) Population Health team by supporting patients with access to and understanding of healthcare coverage. This role requires certification as an Enrollment Counselor with the State of Nevada. The position’s primary objective is to help Nevadans gain insurance coverage and improve access to affordable healthcare. Team members build strong community connections and maintain health plan partnerships to stay informed of current coverage opportunities and resources.

Knowledge, Skills and Abilities:

• Must maintain Certified Enrollment Counselor certification and Nevada Division of Insurance registration.
• Knowledge of federal, state, and local benefit programs, including Medicaid, Medicare, PPO, HMO, and Managed Care Organizations (MCOs).
• Familiarity with EMR systems and proficiency in documenting and reporting patient interactions.
• Strong bilingual communication skills (English/Spanish) in both clinical and community settings.
• Proficiency with Microsoft Office Suite and operation of office equipment.
• Ability to maintain confidentiality in compliance with HIPAA, OSHA, and CHA policies.
• Ability to identify issues, solve problems, exercise sound judgment, and work effectively in teams.
• Demonstrated ability to provide exemplary internal and external customer service.
• Strong cultural competency and professional communication skills.
• Ability to travel between clinic sites and community events; must maintain valid driver’s license.

Education and Experience:

• High School Diploma or GED equivalent required.
• Must be able to read, write and speak English and Spanish fluently.
• Experience in health insurance access and eligibility preferred.
• Knowledge of community resources and processes preferred.
• Experience in customer service and EMR preferred.
• Must have or obtain a Certified Enrollment Counselor certificate within 4-months of hire.

Our team members enjoy benefits that include:

• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. 
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
  • PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
  • 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.  This is an employee benefit paid and sponsored by CHA.