Service Manager

About Us:
Farmers' Implement LLC is committed to delivering top-tier service and workmanship, exceeding customer expectations in the agricultural and construction equipment industry. We are seeking a highly skilled and motivated Service Manager to lead our service department and ensure the safe, efficient, and profitable operation of the team.

Job Summary:
The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring high-quality service, timely maintenance, and repairs on customer and dealer-owned equipment. You will play a key role in customer satisfaction, team leadership, and driving the financial success of the department.

Key Responsibilities:

Service Department Leadership

• Manage all service work, repairs, and equipment maintenance, both for customers and internally.
• Screen, hire, and coach a competent team while monitoring their skill development for continuous education.
• Ensure the department runs profitably by analyzing internal costs and achieving profit targets.
• Oversee work performance and ensure timely, high-quality completion of tasks.
• Develop strategies to grow and expand the service department.
• Maintain up-to-date knowledge of product lines and participate in relevant training.
• This is a hands on position, and will required to perform mechanical tasks alongside technicians.

Customer Service Excellence

• Diagnose issues accurately and complete repairs efficiently, ensuring customer satisfaction.
• Collaborate with the shop foreman and warranty administrator to streamline service delivery.
• Address customer complaints effectively and maintain a positive company image.

Safety Management

• Maintain cleanliness and safety standards in the shop, adhering to OSHA and other regulatory guidelines.
• Train staff on safety measures and conduct routine walkthroughs to ensure a secure work environment.

Qualifications: 

• Experience in agriculture or construction equipment service is highly preferred.
• Strong leadership and interpersonal communication skills.
• Expertise in diagnostics, equipment repair, and OEM requirements.
• Previous supervisory or management experience.
• Proficiency in Microsoft Office and strong mathematical skills for budgeting.
• Exceptional customer service skills with a team-oriented mindset.