Tasting Room Assistant Manager

We are seeking a dedicated and hospitality-driven Tasting Room Assistant Manager to support the daily operations of our tasting room and deliver an exceptional guest experience. This role is ideal for a professional with a strong background in hospitality—preferably with a degree in Hospitality Management—who is passionate about wine, guest service, and event execution.

Working closely with the Tasting Room Manager and Hospitality Director, the Assistant Manager will help lead the tasting room team, enhance guest engagement, and drive sales. Over time, this position will assume direct responsibility for supervising tasting room associates and managing the planning and execution of on-site events. This position requires regular weekend shifts and most holidays.

Key Responsibilities

• Support the Tasting Room Manager/Hospitality Director in daily tasting room operations
• Deliver outstanding customer service to ensure every guest has a memorable experience
• Assist with training, scheduling, and mentoring tasting room associates
• Monitor tasting room standards, including cleanliness, presentation, and guest engagement
• Handle customer inquiries, reservations, and special requests with professionalism
• Help oversee sales goals, wine club sign-ups, and retail performance metrics
• Assist in planning, coordinating, and executing on-site events (public and private)
• Ensure compliance with company policies, state laws, and industry regulations
• Lead by example to foster a culture of hospitality, teamwork, and excellence

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience considered
• 2–3 years of hospitality or guest service experience (wine, food & beverage, or luxury service preferred)
• Strong leadership and supervisory skills with the ability to motivate and mentor a team
• Excellent organizational skills and attention to detail
• Exceptional interpersonal and communication skills, both verbal and written
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in POS systems, reservation software, and Microsoft Office Suite
• Must be 21+ and able to obtain/maintain required alcohol service certifications
• Required to work weekends and most holidays

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to stand for extended periods of time

Compensation & Benefits

• Competitive hourly/salary rate (commensurate with experience)
• Wine club/employee wine allocation
• Employee discounts
• Opportunities for growth within the company