Customer Success Associate
Customer Success Associate - C1
C1 is seeking a Customer Success Associate to join our team Full Time!
This position is work-from-home with possibility of occasional travel a few times a year within the U.S.
Our ideal candidate is passionate about working with others and delivering an exceptional customer experience, as well as data-driven and has a strong data science/data analysis background.
Role Summary:
The Customer Success Associate is responsible for supporting and nurturing customer relationships while working closely with customers to ensure smooth onboarding, driving product adoption, and promoting long-term customer satisfaction and retention. This role will work to build a foundation in customer success while working with a collaborative, cross-functional team.
Essential Functions:
- Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products
- Educates customers on features, best practices, and value-driven use cases
- Supports the development of onboarding materials and resources
- Maintains regular communication with customers to understand their needs and provide proactive support
- Monitors customer health metrics and engagement indicators proactively
- Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner
- Assists in creating and executing customer success plans to drive retention and satisfaction
- Identifies and escalates churn risks or issues requiring further attention
- Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing
Top Requirements:
- Previous experience in a customer-facing role or equivalent (e.g. project work that is relevant or work completed in an internship)
- Power BI skills and experience using data modeling tools
- Advanced Microsoft Excel skills
- GPA of 3.5 or above and demonstrated high performance in previous roles
- Excellent presentation skills and comfortable speaking with customers during meetings and handling escalations
- Energetic and adaptable
- Experience using a Customer Relationship Management (CRM) tool is a plus