Help Desk Technician Intern
Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment, where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients. This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD group and allow us to deliver successfully for our clients.
For more than 60 years, GPD Group has been providing architectural, engineering and planning services to clients across the United States. With a diverse team of almost 800 professionals working in 13 different offices, it is our passion for our work and our commitment to our purpose that unites us.
The ideal candidate will possess:
- Strong organizational skills for managing multiple activities, tasks, and priorities
- Good verbal, written, and inter-personal communications skills
- High level of attention to detail and the ability to quickly research and resolve issues
- Experience with popular client operating systems (Windows 8, Windows 7, Mac OSX) in a networked environment.
- Hands-on experience installing and configuring computer hardware and software, printers, monitors, mobile phones, desk phones, peripherals, etc.
- Experience using or supporting Microsoft Office Suites (2003, 2007, 2010) and other common business applications (Adobe Acrobat, web browsers, etc.).
- Ability to work in a collaborative team environment
- Must be able to follow instruction and work with minimal supervision and operate in a fast paced environment
Duties & Responsibilities:
- Configure and deploy new computer hardware and peripherals
- Install and configure computers, printers, phones, and peripherals
- Receive and disposition help desk requests (phone, email, ticket system, in person);
- Enter tickets and update status in the help desk system
- Basic troubleshooting of hardware, software, and user issues
- Deliver basic end-user training/guidance as needed
- Resolve basic issues without assistance and escalate issues to Tier-2 and Tier-3 help desk as necessary
Equal Opportunity/Affirmative Action Employer-M/F/Disabled/Vet
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify