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Customer Care Intern

Of Them All
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Customer Care Intern

Location: [Insert Location or "Remote"]
 Type: Internship (Full-Time/Part-Time)
 Reports to: COO

About Of Them All™

Of Them All™ is pioneering a new frontier in beauty-tech by merging precision skincare with intelligent emotional wellness tools in a single, integrated platform. Our subscription-based brand leverages proprietary AI to deliver personalized affirmations, adaptive mood mapping, and dynamic self-care rituals that evolve with each user’s emotional and physical state.

Launching in November 2025, we’re on a mission to empower individuals to strengthen their relationship with themselves—and transform the way they see their own reflection.

The Role

We are looking for a motivated and empathetic Customer Care Intern to help build and shape our customer care function from the ground up. Working directly with the COO, you’ll play a critical role in responding to customer queries, supporting a seamless brand experience, and helping develop customer care processes that will scale as we grow. This is a unique opportunity to join a fast-paced beauty-tech startup at the launch stage and directly influence how our customers experience our brand.

Key Responsibilities

  • Customer Interaction: Respond to customer inquiries across email, chat, and social media channels in a professional, empathetic, and timely manner.
  • Experience Tracking: Record and track customer feedback to identify recurring issues, trends, and opportunities for improvement.
  • Protocol Development: Assist in creating and refining customer care scripts, response templates, and escalation procedures.
  • Issue Resolution: Coordinate internally to resolve customer concerns quickly, liaising with logistics, product, and marketing teams as needed.
  • Knowledge Base Creation: Help draft FAQs, troubleshooting guides, and self-help resources for customers.
  • Quality Assurance: Monitor and report on customer satisfaction metrics, suggesting process enhancements to improve the overall experience.
  • Launch Support: Work closely with the COO during the brand launch period to ensure smooth handling of increased customer inquiries.
     

Qualifications

  • Currently pursuing or recently completed a degree in Communications, Business, Marketing, Psychology, or related field.
  • Excellent written and verbal communication skills with a warm, empathetic tone.
  • Highly organized and detail-oriented, with the ability to juggle multiple tasks.
  • Problem-solving mindset and ability to think from the customer’s perspective.
  • Interest in beauty, wellness, or technology is a plus.
     

What You’ll Gain

  • Hands-on experience in building a customer care function for a next-generation beauty-tech brand.
  • Direct mentorship from senior leadership, including the COO.
  • Practical skills in customer communication, issue resolution, and service process design.
  • A front-row seat to the launch of an innovative subscription-based beauty and wellness platform.