Customer Service Representative

Are you a natural communicator with a passion for cutting-edge technology and connecting with people? 

Praxis Management Group is a leading marketing firm in the telecommunications industry, known for its commitment to delivering cutting-edge solutions and exceptional customer service. Praxis Management Group stands out by specializing in bringing out the human qualities of humor, compassion, and information, which enable brands to have a personal touch with people. In a competitive market, bonding with consumers through compelling and direct marketing tactics is the key to gaining an edge over opponents. Our team thrives on innovation, collaboration, and building lasting client relationships. We are currently seeking a motivated, results-driven Customer Service Representative  to join our dynamic team.

As a Customer Service Representative , you'll be on the ground in Atlanta neighborhoods, creating initial excitement and providing essential information about AT&T’s revolutionary speed and capabilities. You'll be the friendly face that sparks interest in your responsibility as an Customer Service Representative , answers fundamental questions, and ensures potential customers have a positive first interaction, setting the stage for them to experience the future of connectivity.

Our Customer Service Representatives thrive in a dynamic environment of collaboration and innovation. We blend the expertise of seasoned technology and sales & marketing professionals with fresh, forward-thinking ideas to develop marketing strategies that drive success. We strongly emphasize continuous learning, mentorship, and growth opportunities, providing the tools and support you need to excel in your career and make a meaningful impact. We are committed to fostering personal and professional growth and empowering you to reach new heights in your career.

Key Responsibilities of the Customer Service Representative :

• Engage with residents in Atlanta and surrounding areas  through direct outreach to introduce the benefits of AT&T services.
• Clearly and enthusiastically explain the advantages of AT&T, including its speed, reliability, and potential applications.
• Answer initial questions about AT&T plans, availability in their area, and introductory offers.
• Identify individuals who express interest in AT&T and gather their basic contact information for follow-up by the sales team.
• Build positive initial rapport with potential customers, creating a welcoming and informative first point of contact.
• Effectively distribute AT&T marketing materials and direct interested individuals to further resources.
• Provide basic troubleshooting tips or guidance related to 5G technology.
• Maintain a positive and knowledgeable representation of the AT&T brand.
• Collaborate with the Praxis Management Group’s team to provide valuable insights and feedback from community interactions in Atlanta.

Minimum Qualifications of the Customer Service Representative:

• High school diploma or equivalent; some college experience is a plus.
• 1-2 years of previous experience in sales, customer service, or account management (telecommunications experience is a plus).
• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
• Excellent verbal communication and interpersonal skills.
• A positive, energetic, and approachable personality.
• Strong listening skills and the ability to understand basic customer inquiries.
• A genuine interest in technology and the benefits of 5G.
• Comfortable engaging with people in a direct outreach setting in the Atlanta region.
• Reliability and a strong work ethic.

Additional Benefits of the Customer Service  Representative role:

• A vibrant, growing, and supportive work environment
• Competitive pay structure and bonus opportunities
• Opportunities for professional development and growth
• The chance to make a significant impact in communities by enhancing connectivity and fostering partnerships