Donation Coordinator

Outreach is a Christian community service organization that provides counseling, case management, youth development, older adult services, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL. We seek to hire a diverse staff of highly competent professional employees to pursue Outreach's mission to restore hope and provide opportunities for people to become all God intends them to be. 

Outreach is hiring a Full-time Donation Coordinator at Outreach Jubilee Furniture in Carol Stream to support our donation operations. This role is essential in ensuring a smooth donation process, providing excellent service to donors, and supporting the success of our store. 

Benefits & Compensation: 

• $18.50-$21/hour – based on education, experience, and skills. 
• Paid vacation, agency holidays, sick days, and wellness days. 
• Health, Dental, and Vision Insurance. Life insurance, short-term, and long-term disability insurance. 
• 403(b) retirement plan. 
• Employee Assistance Program and Employee Discount. 
• Eligibility for hybrid work model or flexible scheduling. 
• Mission-driven environment that fosters personal development. 

Responsibilities

• Respond to inquiries about furniture donations via phone, email, and in person. 
• Evaluate donation offers based on store needs, condition, and resale value. 
• Schedule pickups and coordinate logistics with the donation pickup team. 
• Provide excellent customer service and ensure donors have a positive experience. 
• Maintain accurate records of donations and donor information in line with data standards. 
• Collaborate with store, pricing, and warehouse teams to balance inventory and prioritize high-demand items. 
• Identify unsellable items and coordinate recycling, disposal, or alternative uses. 
• Build and maintain relationships with community partners, businesses, and individuals for ongoing donation sources. 
• Support donation campaigns, events, and seasonal promotions. 
• Train and guide volunteers or temporary staff in donation handling when needed. 
• Schedule: Monday–Friday, 8:30 am to 5:00 pm. 

Qualifications

• High school diploma or equivalent required; some college preferred. 
• Prior experience in logistics, retail, customer service, or warehouse  
  operations. 
• Strong communication and organizational skills. 
• Proficiency with scheduling tools, basic computer applications, and  
  database entry. 
• Ability to problem-solve and make quick, customer-focused decisions. 
• A commitment to Outreach’s Statement of Mission and Faith is required. 
• Physical ability to lift/move furniture and assist with donation handling  
  as needed. 
• Frequently required to stand, walk, bend, and lift 
• Work is performed indoors and outdoors in varying weather conditions. 
• May involve driving or riding along with donation pickup team, if  
  applicable. 

Outreach complies with all applicable state and federal laws pertaining to nondiscrimination in employment, including nondiscrimination on the basis of race, color, sex, national origin, age, and disability. As a religious organization, Outreach reserves the right to make employment decisions based on its religious identity, as permitted by state and federal law.