Customer Success Associate

Role Description

We are looking for a proactive and highly skilled Customer Success Associate (CSA) to join our remote team. This role requires strong verbal and written communication skills, with prior experience interacting with clients. As a CSA, you will play a crucial role in ensuring customer satisfaction, onboarding new clients, and managing ongoing relationships to drive customer retention and success. You will act as a strategic partner, helping clients navigate our services while maintaining a high level of engagement.

While working remotely, you should be comfortable handling calls, video meetings, and written communication with U.S. customers. Working on U.S. Pacific Time is required.

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Key Responsibilities

Onboarding & Relationship Management: Guide clients through the onboarding process, ensuring a smooth transition and providing clear explanations of our services.

Customer Engagement: Maintain proactive communication with clients through calls, emails, and video meetings.

Issue Resolution & Support: Address and resolve customer inquiries while ensuring high customer satisfaction.

Strategic Advisory: Help clients maximize the value of our services by providing guidance and best practices.

Retention & Growth: Identify opportunities to improve customer engagement and retention.

Qualifications​

Excellent verbal and written communication skills.

Bilingual (English + Spanish)  preferred.

Prior experience in customer success, account management, or customer support roles.

Strong problem-solving skills and the ability to work independently while communicating clearly with the team.

Bachelor’s degree in any field.

If you’re passionate about helping others and thrive in a remote environment, we’d love to hear from you!

Please send your resume with contact information to careers@accurafms.com