Client Services and Transport Associate
Client Services and Transport Associate– We offer a competitive benefits package!
The Company: GIA is the world’s foremost authority in gemology. GIA in New York is located in midtown Manhattan at the heart of the diamond district. A part of a global organization, this campus accommodates approximately 400 of the 3,500 employees that GIA employs worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees, as well as that of the environment.
The Location: New York, NY
JOB OVERVIEW
Perform multiple and/ or complex pre/post grading production and client services processes required to complete the production workflow.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Receive incoming stones and perform item intake process
- Prepare stones for return and perform return procedures
- Receive, sort and organize stones
- Sort and/or expedite services as needed
- Generate customs paperwork for shipping
- Perform outweigh and box/pack stones in preparation for delivery to clients
- Perform client account registration, renewal and update processes if applicable
- Communicate effectively with clients regarding service timelines, updates, and issue resolution
- Maintain accurate records of client interactions and service requests
- Resolve routine problems (e.g. delays, mistakes) by troubleshooting, determining root cause and identifying the most appropriate response (coordinates with others to expedite solutions as needed)
- Ensure stones are returned without any delays/issues
- Coordinate with other departments to resolve issues to ensure client satisfaction
- Distribute stones and organize workflow
- Perform Vault/IC opening and closing processes
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); minimum six months experience as a L2 or 1+ years related experience and/or training; or equivalent combination of education and experience required.